Table Games Floor Supervisor

Ameristar Casino Hotel Kansas City • Kansas City, KS

2d

About The Position

The Table Games Floor Supervisor oversees all table games operations and supervises team members to ensure high standards of safety, integrity, security, and compliance with Company and regulatory policies and procedures. The role emphasizes exceptional customer service, player relationships, a positive Company image, and operational excellence.

Requirements

• Must be at least 21 years old.
• Comprehensive knowledge of table games operations, gaming regulations, and Company policies and procedures.
• Demonstrated supervisory or leadership experience in a gaming or hospitality environment.
• Exceptional communication and interpersonal skills, including the ability to manage and mentor team members effectively.
• Strong customer service orientation and proven ability to cultivate and maintain positive client relationships.
• Ability to obtain and maintain all gaming licenses required by regulatory authorities.
• Demonstrated commitment to compliance, integrity, and established operational standards.
• Strong analytical and decision-making capabilities, including the ability to address complex operational issues professionally.

Responsibilities

• Supervise, coach, and support dealers to ensure optimal performance and professional conduct in assigned gaming areas.
• Maintain comprehensive knowledge of assigned table games and accurately calculate payoffs and wagers.
• Monitor compliance with gaming regulations, Company policies, and established procedures.
• Circulate throughout assigned areas to maintain visible supervision and operational oversight.
• Use gaming systems to manage credit lines, issue credit, and maintain accurate financial records.
• Evaluate player activity and extend complimentary services in accordance with Company guidelines to cultivate and maintain positive customer relationships.
• Conduct annual performance evaluations for designated team members and provide constructive feedback.
• Inspect and monitor equipment changes, including cards and dice, and authorize new equipment for use only after verifying compliance standards.
• Address customer concerns professionally and escalate complex issues to the Shift Manager when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed