TABLE GAMES FLOOR SUPERVISOR

Graton Resort & Casino•Rohnert Park, CA

About The Position

The Table Games Floor Supervisor oversees table games and Team Members to help ensure safety, integrity, security, and compliance with Company and regulatory policies and procedures. The role supervises, coaches, and supports dealers and provides superior guest service by identifying, cultivating, and improving the established player base while promoting a positive Company image. The supervisor is responsible for knowing all aspects of the games in their section, maintaining game integrity and accurate player ratings, ensuring required reports and player evaluation sheets are completed, and keeping an appropriate inventory of table-game cheques. The role also trains and mentors Team Members, communicates section information to the incoming Floor Supervisor, and signs up un-carded players for the Rewards Program. The position requires the ability to work any shift or hours and perform the listed physical tasks.

Requirements

Two years of experience as a table games dealer in a casino environment.
Ability to communicate effectively with Guests, Team Members, and Management in written and verbal form.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Ability to work any shift or hours.
Normal or corrective vision, ability to see color, and ability to distinguish letters, numbers, and symbols.
Ability to sit, stand, bend, reach, and twist over a table for up to one hour at a time.
Visual and auditory ability to identify unusual or unethical practices that could call the integrity of a game into question.
Manual dexterity to shuffle and pitch cards.
Manual dexterity to operate job-related equipment.

Responsibilities

Practice, support, and promote Graton Resort & Casino's Company-wide culture and demonstrate its Service Standards.
Maintain knowledge of all aspects of the game supervised.
Ensure utilization reports are accurately completed at the designated time.
Ensure compliance with Company and department policies and procedures.
Ensure proper inventory of cheques on table games so payouts can be made quickly and accurately.
Train and mentor Team Members to ensure service standards are met and support future growth.
Complete player play evaluation sheets.
Communicate all information regarding the assigned section to the incoming Floor Supervisor.
Maintain correct player ratings in the Table Games System.
Ensure the integrity of games in the assigned section.
Sign up un-carded players for the Rewards Program.