Table Games Floor Supervisor - FT
About The Position
Responsible for smooth operation of a specific amount of table games within a gaming pit(s) to include: Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play. Monitors and adjusts table game limits with respect to gaming volume. Responsible for handling customer requests, including information, markers, and comps. Ensures accuracy of all monetary transactions. Responsible for compliance with all Seminole Gaming's Compliance and Regulations and Federal CTR & SARC regulations. Responsible for specific table games scheduling for Dealers. Responsible for maintaining a high level of subordinate performance and productivity. Responsible for customer enjoyment and satisfaction.
Requirements
- Five (5) years table game experience required.
- Must be knowledgeable in all primary casino games and most secondary games.
- Must possess excellent communication and customer service skills.
- Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
- Must be able to stand for an entire shift and be able to move throughout the Casino and/or Hotel areas.
- Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Two (2) years in a Dual-Rated management level capacity or above is preferred.
Responsibilities
- Offers the highest possible level of customer service resulting in a maximum level of player enjoyment and return play.
- Monitors and adjusts table game limits with respect to gaming volume.
- Responsible for handling customer requests, including information, markers, and comps.
- Ensures accuracy of all monetary transactions.
- Responsible for compliance with all Seminole Gaming's Compliance and Regulations and Federal CTR & SARC regulations.
- Responsible for specific table games scheduling for Dealers.
- Responsible for maintaining a high level of subordinate performance and productivity.
- Responsible for customer enjoyment and satisfaction.
Benefits
- Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
