Floor Supervisor - Table Games

Hard Rock International•Sacramento, CA

21h•Onsite

About The Position

Under the direction of the Director -Table Games, Shift & Pit Manager positions, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards, while maintaining the integrity of the games.

Requirements

Three years table games experience required.
Must be knowledgeable in all primary casino games and most secondary games.
Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must be at least twenty-one (21) years of age.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

Two years in a Dual-Rated management level capacity or above is preferred.
Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.
Prior experience opening new properties/outlets preferred.

Responsibilities

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play
Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Works diligently to support the Hard Rock culture and team philosophy throughout the property.
Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast-paced environment.
Ensures the protection of customer’s rewards and credit lines.
Complies with all departmental and Company Policies including Hard Rock’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.
Perform other duties as assigned.