Floor Supervisor - Table Games

Bally's Chicago•Shreveport, LA

2d•Onsite

About The Position

This role directly supervises up to 10 employees in the Table Games Department, carrying out responsibilities in accordance with the organization's policies and applicable laws. This includes training, appraising performance, rewarding and disciplining employees, and resolving problems. The position requires a good understanding of table procedures, excellent customer service, and knowledge of various operational aspects like fills, credits, bank rolls, marker play, and irregularities. A thorough knowledge of Internal Controls, Title 31, and Louisiana Gaming Regulations is essential, along with strong leadership skills to supervise dealers. Continued training sessions are also required.

Requirements

Good, sound knowledge of table procedures.
Excellent customer service knowledge of general information and comps (i.e. dinners, concerts and entertainment).
Knowledge of all procedures including fills, credits, bank rolls, marker play and irregularities.
Thorough knowledge of Internal Controls, title 31 and Louisiana Gaming Regulations.
Excellent leadership skills to supervise dealers.
Must be able to work in a smoking environment.

Responsibilities

Directly supervises up to 10 employees in the Table Games Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Must have a good, sound knowledge of table procedures.
Excellent customer service knowledge of general information and comps (i.e. dinners, concerts and entertainment).
Must have a knowledge of all procedures including fills, credits, bank rolls, marker play and irregularities.
Thorough knowledge of Internal Controls, title 31 and Louisiana Gaming Regulations.
Must have excellent leadership skills to supervise dealers.
Continued training sessions required.