Table Games Floor Supervisor

Fontainebleau Las Vegas•Las Vegas, NV

10d•Onsite

About The Position

A Table Games Floor Supervisor is responsible for overseeing the operations of the table games pit area. The supervisor ensures smooth gameplay, enforces casino rules and regulations, and coaches a team of dealers to provide an exceptional gaming experience for players.

Requirements

Must be at least 21 years of age.
High School Diploma or equivalent required
Strong math skills for calculating bets, payouts, and managing chips accurately
Working knowledge of Title 31 compliance
Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts
Attention to detail with managing bets, payouts, and game procedures to prevent errors
Maintain a professional, neat, and well-groomed appearance adhering to Fontainebleau appearance standards
Commitment to upholding the highest standards of fairness and honesty in gaming
Maintain consistent adherence to Fontainebleau guest service standards
Working knowledge of all NGCB rules, regulations, and Internal Controls
Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
Ability to demonstrate an elevated level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Exhibit enthusiasm and promote a positive group working environment, work closely with other departments as necessary; support group decisions and display team spirit
Endurance to stand for extended periods
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls.
Frequently required to reach with hands and arms and talk or hear.
Specific vision abilities required by this job include close vision and peripheral vision.
Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Two (2) years of experience in dealing multiple games at another major casino preferred
Previous dual rate/ full time supervisory experience preferable
Proficient knowledge of at least three (3) core games such as Baccarat, Blackjack, Craps or Roulette preferred

Responsibilities

Coach and mentor a team of table games dealers, providing guidance, training, and performance feedback
Manage breaks and ensure adequate coverage during peak gaming hours
Monitor table games to ensure fair play, adherence to rules, and compliance with casino policies
Observe and ensure accurate taking and paying of bets in accordance with established company policies and procedures
Maintain control and security of card, dice, and gaming equipment
Resolve disputes and conflicts among players and dealers while maintaining a professional and calm demeanor
Interact with players to enhance their experience, address concerns, and maintain a high level of guest satisfaction
Contact the Surveillance Department, when gaming action meets defined criteria as described in company policies, for assistance in settling monetary disputes, when certain jackpots are activated, and any problem areas or irregularities are suspected
Assist in offering and creating Loyalty Cards for our guests
Accurately count game float inventories at the beginning and close of the table, (and periodically throughout the shift) advising management of impactful win/loss results for the shift as they occur
Verify guest ratings once closed in the rating system and cross reference with the table float; Alert management of any irregularities
Issue credit based on up-to-date information from casino systems and/or the Credit Department; Verify all relevant guest information is obtained
Verify all Rim action, check for accuracy on all rim card entries, keep management informed on Rim balances
Monitor the AML program for CTR compliance, proactively enter required guest information
Foster a positive and welcoming atmosphere in the table games area
Implement and enforce security measures to prevent cheating, fraud, and any violations of gaming regulations
Observe dealer performance and game flow to identify any issues and make necessary adjustments
Coordinate with the casino's management to make decisions regarding table openings and closures
Recognize and respond to Minors in the casino, signs of problem gambling or alcohol intoxication, and suspicious transactions
Ensure dealers are up to date on new game rules and procedures
Communicate relevant information to higher management for analysis and decision-making
Lead by example in delivering exceptional customer service, setting the standard for the dealer team
Handle escalated customer issues in a professional and diplomatic manner
Stay informed about changes in gaming regulations and ensure the casino's compliance with all legal requirements
Train and educate dealers on regulatory updates and changes
Be prepared to respond to emergencies, accidents, or unusual incidents, following established protocols
Foster positive relationships with dealers, other supervisors, and casino management to promote teamwork and collaboration
Ensure that Table Game Dealers comply with the rules, regulations, and directives of the Nevada Gaming Control Board and established Fontainebleau internal controls and procedures