Table Games Floor Manager - MGM National Harbor

MGM Resorts International • Harbor, OR

5d • $81,300 - $108,400 • Onsite

About The Position

The Table Games Floor Manager at MGM National Harbor will support Table Games Operations by championing a high-performing team, ensuring flawless game protection, and delivering unforgettable, premier guest service. This role is for an encouraging mentor with sharp operational acumen and a commitment to regulatory excellence.

Requirements

• High school diploma, GED, or equivalent
• Two years of prior relevant experience

Nice To Haves

• Two years of table games dealing experience preferred
• Five years of supervisory experience preferred

Responsibilities

• Oversee daily table games operations for the assigned floor area, including game protection, identification of irregularities or cheating, resolving guest concerns, and adjusting employee table assignments as needed to meet business demand.
• Ensure that games are dealt with a high degree of proficiency.
• Support all duties assigned to the Table Games Operations Manager by assisting with task completion and by serving as the Table Games Operations Manager designee as needed.
• Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations.
• Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected.
• Notifies management of any unusual events, circumstances, missing items or alleged theft.
• Assist the Table Games Operations Manager to interview, select, train, supervise, and counsel table games employees for the efficient operation of all table games operational functions for the assigned shift.
• Support the achievement of high levels of employee engagement through effective communication, recognition, coaching, training, and development.

Benefits

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED