TABLE GAMES CONCIERGE

Caesars Entertainment•Elgin, IL

1d•Onsite

About The Position

The Table Games Concierge is responsible for monitoring all poker tables for open seats and assisting poker hosts in calling new games. This role involves accommodating valued players with account numbers, player cards, and promotions. A key aspect of the job is building guest relations by engaging with customers, making them feel welcome and comfortable, and encouraging repeat visits. The concierge must provide superior guest service, positively influence interactions with guests and employees, and demonstrate resilience in handling difficult guests and various business conditions. Additionally, they need to work effectively and courteously with fellow employees, answer questions about game rules and casino policies, and be familiar with Title 31 guidelines and suspicious activity reporting for casinos (SARC). Complete knowledge of all casino events and promotional activities is required, along with assisting as needed. The work area must be kept clean and orderly, and all regulatory, departmental, and Company policies must be adhered to ethically, with a responsibility to empower and require others to do the same. The role also involves handling routine customer complaints and incidents, using discretion to identify situations requiring supervisory attention, and resolving situations to maintain positive guest relationships.

Requirements

Ability to work effectively and courteously with fellow employees.
Resiliency to deal with difficult guests in all types of business conditions.
Familiarity with Title 31 guidelines.
Understanding and utilization of suspicious activity reports for casinos (SARC) when necessary.
Complete knowledge of all casino events and promotional activities.
Ability to keep work area in a clean and orderly manner.
Ethical adherence to regulatory, departmental, and Company policies.
Ability to handle routine customer complaints and incidents.
Discretion to identify situations requiring supervisory attention.
Ability to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Responsibilities

Monitor all poker tables for open seats.
Assist the poker hosts in calling new games.
Accommodate valued players with account numbers, player cards, and promotions.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service and positively affect interactions with guests and employees.
Answer questions about game rules and casino policies.
Be familiar with Title 31 guidelines and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
Have complete knowledge of all casino events and promotional activities and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel.
Seek to resolve all situations in a manner that maintains positive guest relationships.