Table Games Assistant Shift Manager

Caesars Entertainment•St. Louis, MO

5d•Onsite

About The Position

Provides direct and general supervision to games staff in order to ensure effective and efficient games dealers provide customers with pleasant entertainment while maintaining game security and developing customers.

Requirements

Must be able to obtain and maintain valid license
Demonstrated knowledge of various Table Games and previous Table Games supervisor experience
Displays excellent verbal and written communication skills
Ability to be physically mobile, and stand/walk for 8 to 12-hour shifts.
Excellent guest service and communication skills.
Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
Must present a professional appearance and demeanor at all times.
Regular and punctual attendance is required.
At least 2 year experience directly related to the accountabilities specified.

Responsibilities

Assists with procedures, trains, schedules and evaluates team members in keeping with company and departmental directive, policies and procedures.
Makes recommendations and implements improvements on gaming products and labor management.
Assists the Table Games Shift Manager with carrying out policy, setting procedures and developing personnel in keeping with departmental objectives; specifically, assumes the responsibility for the efficient operation of a particular shift assignment.
Has authority to issue credit (with regulatory approval), make payments, set limits and otherwise control monies related to Table Games operations and within the limits stated in systems of internal controls.
Monitors equipment and supplies and makes recommendations for replacement or repair as appropriate.
Assist in the development of daily schedules to ensure adequate staffing levels for pit operations.
Opens and closes games in a manner that provides optimal labor efficiency and customer service.
Maintain, through supervision and direct observation, a continuous awareness of all Table Games activity; Report any suspected irregular or illegal gaming practices to the Table Games Shift Manager, Security, Surveillance and Missouri Gaming Commission to maintain the integrity of the gaming tables.
Monitors security of bankrolls at all table gaming locations to ensure proper accounting of bankrolls.
Grants complimentary services to players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
Perform other duties as assigned by management.