Systems Test Engineer - Contract

Medra • San Francisco, CA

17d • Onsite

About The Position

At Medra, our mission is to use AI, robotics, and biology to accelerate life science research, with the ultimate goal of eradicating disease. We have been quietly building the foundational layers of our Physical AI Scientist platform: Physical AI that can operate scientific instruments with human-level dexterity. Scientific AI that can analyze results, reason about next steps, and close the loop autonomously. This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things. We're a team of passionate, mission-driven engineers and scientists from companies like Tesla, Amazon, SpaceX, and Neuralink. We're collaborative and love moving fast, both with our product and on team trips skiing or go-karting! As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other. Our team is opinionated and straightforward. We don't mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically. We're looking for a Systems Test Engineer to be our front line of robot uptime at Medra Lab 001. You'll work on-site to monitor daily protocol runs, respond to issues in real time, keep the system running smoothly and help engineering team prioritize and ship improvements. This is a high-impact role where your reliability directly enables cutting-edge biological research.

Requirements

• Background in robotics, automation, or mechatronics
• Comfort around automation equipment — you should be able to follow SOPs, troubleshoot basic hardware/software issues, and know when to escalate
• Strong written communication — you'll be filing incident reports and coordinating with software and hardware engineers daily
• A dependable, detail-oriented approach with a bias toward documenting what you see and proactively flagging potential issues
• Willingness to be on-call or adjust schedule to support critical customer runs when needed

Nice To Haves

• Familiarity with life science lab equipment
• Experience with observability or monitoring tools (dashboards, alerting systems, log analysis)
• 1+ years of experience in a manufacturing support, field engineering, QA, or production support roles

Responsibilities

• Maintain robot uptime and reliability across daily protocol runs, ensuring the system performs at peak efficiency
• Diagnose and resolve operational issues onsite using SOPs, playbooks, and your own intuition for the system
• Escalate complex issues to the engineering team with clear, structured incident reports including relevant metadata
• Monitor system health proactively using dashboards and alerting tools to catch issues before they cause production failures
• Perform routine calibration checks and preventive maintenance on the robot, peripherals, and consumables
• Document all incidents, resolutions, and observations to build a reliable knowledge base of site-specific issues and drive data-driven improvements over time
• Support remote and on-site engineering visits by assisting with hardware upgrades, validating software deployments, and performing test runs after changes
• Collaborate cross-functionally with customer scientists to coordinate run schedules and communicate system status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed