Systems & Technology Operations Coordinator

HUB International • Chilliwack, BC

74d • $65,000 - $75,000

About The Position

Hi, we’re HUB! We are a leading North American insurance brokerage that advises businesses and individuals on how to reach their goals. When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow. The Opportunity! Are you a tech-savvy operations professional who knows how to translate complex system changes into smooth, on-the-ground execution? If so, this is more than just a job – it’s a career with unlimited potential. Reporting to the AVP of Operations Site Support, the Systems & Technology Operations Coordinator serves as the regional interpreter of corporate technology changes, assessing risk, coordinating rollouts, and ensuring minimal disruption to retail operations. This role is ideal for a technically strong, detail-oriented individual who thrives in a fast-paced, multi-location environment and has deep working knowledge of the Microsoft 365 ecosystem.

Requirements

• 5+ years' experience in technology operations, systems coordination, or business operations support in a multi-location environment.
• Strong hands-on knowledge of Microsoft 365: SharePoint administration, Power Automate, Active Directory, and Teams Phone systems.
• Experience as a liaison between business operations and Corporate IT, including escalation management.
• Familiarity with IT service management platforms (e.g., ServiceNow) for ticket tracking and SLA monitoring.
• Basic network troubleshooting skills sufficient to restore branch connectivity.
• High proficiency in Microsoft Office; experience with Power Automate or Power BI is a plus.
• Excellent organizational skills with high attention to detail and ability to manage multiple priorities simultaneously.
• Willingness and ability to travel to branch locations for office moves, acquisitions, and project implementations.

Nice To Haves

• Experience in the insurance industry.
• Familiarity with call center technology, IVR systems, and workforce management tools.
• Experience with change management methodologies (e.g., Prosci) or change champion programs.
• ITIL Foundation certification or Microsoft certifications (MS-900, MS-500).
• Experience supporting operational response during catastrophe (CAT) events or business disruptions.

Responsibilities

• Enterprise Systems Coordination & Governance Maintain a strong working knowledge of the Microsoft 365 ecosystem — including Active Directory, distribution lists, OneDrive, SharePoint, and Teams — to assess the operational impact of Corporate IT changes on the region and ensure minimal disruption to retail operations.
• Build and maintain Power Automate flows; manage SharePoint site creation, permissions, and content governance.
• Coordinate regional use of the enterprise LMS, ensuring training and compliance materials are current and accessible.
• Support MS Teams Phone systems, conference room technology, IVR maintenance, and call flow programming.
• Liaise with Corporate IT on ServiceNow operations, SLA monitoring, and escalation coordination.
• Technology Project Coordination & Change Management Serve as an active member of the Change Champion Collective, leading technology change at the retail desk level.
• Lead enterprise and regional technology rollouts including system migrations, upgrades, and platform modernization.
• Assess operational impact of enterprise system changes before they reach the retail environment.
• Coordinate hardware refresh projects, office technology planning for relocations, closures, and new site setups.
• Develop and maintain project documentation, status reporting, and stakeholder presentation materials.
• Branch Facilities Support & Audits Conduct regular branch audits to assess technology readiness, equipment condition, and compliance with operational standards.
• Coordinate technology and infrastructure needs for office environments across all locations.
• Support the CAT (Catastrophe) team during events to ensure rapid response and continuity of service.
• Maintain working understanding of Business Impact Analysis (BIA) and Disaster Recovery Planning (DRP).
• Vendor Management & User Support Manage vendor relationships across print fleet, communications, document management, e-signature, and payment platforms.
• Oversee insurance platform upgrades and user support (e.g., Applied Rating Services, EPIC, PolicyWorks).
• Serve as escalation point for end users not receiving timely resolution through the corporate helpdesk.
• Develop user training materials, system documentation, troubleshooting guides, and change communications.

Benefits

• HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.
• Paid day off for your birthday – we want to celebrate you!
• Paid day off for volunteering in your community - HUB is a company that gives back and is active in our communities
• Room to grow within the organization
• Lots of company perks, benefits, RRSP matching and great compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed