Systems Administrator, Technology Operations

Walmart•Bentonville, AR

2d•Onsite

About The Position

This role oversees payroll transaction data collection for Canada, USA, and Puerto Rico, monitors payroll transactions using host tools, and escalates issues. It provides customer service for hardware and software used throughout the company, acting as a point of contact for internal and external customers. The position supports Field Services operations by researching and developing web pages for training and playbooks, training end-users, and assessing if solutions meet user needs. It also involves administration and support of software tools, working with development teams and suppliers to improve products, and ensuring policies and standards are followed. The role ensures basic functions and deliverables of the department by providing tools for managing team KPIs, developing dashboards, quality process controls, and reporting metrics. It also ensures call center strategies and goals are implemented by interacting with leadership regarding project status, priority setting, and resource allocation. The role identifies opportunities for systems and process improvements by using tools like issue tracking software, call analysis, and event management to research trends and analyze data. It maintains familiarity with field services applications, systems, and hardware to provide support and training to field technical support teams, working closely with Application Development and Infrastructure areas. The role demonstrates expertise in action plans, provides expert advice, and aligns efforts to meet customer and business needs. It models compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and builds relationships and partnerships with key stakeholders to implement business solutions. The role also emphasizes respecting individuals by demonstrating and encouraging respect for others, driving positive associate and customer experiences, embracing differences, supporting a culture of belonging, and developing others through feedback, coaching, and mentoring. It builds strong, trusting relationships, collaborates to achieve objectives, communicates with impact, and listens attentively. It also acts with integrity by maintaining high standards, following laws and policies, fostering a culture of non-retaliation, and acting with accountability. The role serves customers and members by delivering results with a customer-first mindset, an omnimerchant perspective, and an Every Day Low Cost mindset. It strives for excellence by consistently raising the bar, demonstrating curiosity, seeking feedback, supporting innovation, and exhibiting resilience. It implements continuous improvements and embraces new digital tools and ways of working.

Requirements

Call Center
Information Technology
Programming Language - HyperText Markup Language (HTML)
Research Analytics
Using intermediate to advanced functionality of Microsoft Excel (for example, pivot tables and basic macros)
Using SAP and Ariba to access and review contracts
Creating inclusive digital experiences
Implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards
Assistive technologies
Integrating digital accessibility seamlessly
Knowledge of accessibility best practices
Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Nice To Haves

Using intermediate to advanced functionality of Microsoft Excel (for example, pivot tables and basic macros)
Using SAP and Ariba to access and review contracts
Creating inclusive digital experiences
Implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards
Assistive technologies
Integrating digital accessibility seamlessly
Knowledge of accessibility best practices
Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Oversees payroll transaction data collection for Canada, USA, and Puerto Rico using host tools.
Monitors payroll transactions and escalates any issues or emergencies encountered.
Provides customer service for hardware and software used throughout the Company for Stores, Clubs, Distribution Centers, and Home Office.
Acts as a point of contact for customers, assesses issues, identifies response teams, and oversees resolution progress.
Researches issues to provide input to root cause analyses.
Supports Field Services operations and technical needs by researching and developing web pages for training and playbooks.
Trains end users on web page functionality and assesses if solutions meet user needs.
Provides administration and support of software tools used within the division and other departments globally.
Works with development areas and suppliers to improve software products.
Ensures policies and standards of software structure, access, and setup are followed.
Reviews changes from other teams to be implemented and documents issues.
Ensures basic functions and deliverables of the department by providing tools for the management of team key performance indicators (KPIs) or objectives.
Develops dashboards, quality process controls, and reporting metrics.
Ensures call center strategies and goals are implemented by interacting with supervisors, managers, and directors regarding project status, priority setting, and resource allocation.
Creates and reviews task lists regularly, escalating issues or roadblocks to leadership.
Identifies opportunities for systems and process improvements and problem resolution using tools like issue tracking software, call analysis, and event management.
Researches trends and analyzes data.
Maintains familiarity with field services applications, systems, and hardware to provide support as needed.
Provides training to field technical support teams.
Works closely with the Application Development and Infrastructure areas.
Demonstrates up-to-date expertise and applies it to the development, execution, and improvement of action plans.
Provides expert advice and guidance to others in the application of information and best practices.
Supports and aligns efforts to meet customer and business needs.
Builds commitment for perspectives and rationales.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Builds relationships and partnerships with key stakeholders.
Identifies business needs, determines and carries out necessary processes and practices, and monitors progress and results.
Recognizes and capitalizes on improvement opportunities and adapts to competing demands, organizational changes, and new responsibilities.
Demonstrates and encourages respect for others.
Drives a positive associate and customer/member experience for all.
Embraces differences in people, cultures, ideas, and experiences.
Supports workplaces where associates feel seen and connected through a culture of belonging.
Develops others through feedback, coaching, mentoring, and developmental opportunities.
Recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners.
Works collaboratively to achieve objectives.
Communicates with impact and listens attentively to a range of audiences.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Follows the law, code of conduct, and company policies and encourages others to do the same.
Supports an environment where associates feel comfortable sharing concerns.
Acts with accountability for achieving results in a way that is consistent with values.
Delivers results while putting the customer/member first and applying an omnimerchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a broad perspective that considers data analytics, customer/member insights, and different parts of the business when making plans.
Consistently raises the bar and seeks to improve.
Demonstrates curiosity and a growth mindset.
Supports innovation and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Implements and supports continuous improvements.
Willingly embraces new digital tools and ways of working.

Benefits

Medical insurance
Vision insurance
Dental insurance
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates)