Emergency Technology Systems Administrator

South Metro Fire Rescue•Centennial, CO

9h•Onsite

About The Position

We are currently seeking a Emergency Technology System Administrator to serve as a critical part of the technology infrastructure that supports our first responders and community every day. This role ensures the reliability, functionality, and continuous improvement of our emergency communications systems, including Computer-Aided Dispatch (CAD) and related technologies that are essential to public safety operations. All interested candidates must submit a resume and cover letter.

Requirements

Bachelor’s degree in computer science, information systems management, or related field.
Minimum of 5 years of increasingly responsible computer experience including technical support in an environment with multiple systems.
Minimum of 3 years work with CAD and its databases (preferred CentralSquare CAD) in an Emergency Communications Center/PSAP environment.
Working knowledge of and ability to navigate through SQL and run scripts.
Must be available to be on 24-hour on call shifts.
Able to perform duties in a loud, stressful environment

Nice To Haves

Experience working in WMware strongly preferred.
Experience in a Public Safety or local government environment is preferred.

Responsibilities

Administers, maintains, and optimizes mission-critical CAD VM system, servers, endpoints, and related software and hardware.
Configures and manages emergency communication BCS servers, software and systems; manages system interfaces, configurations, and version upgrades.
Leads complex system upgrades, migrations, software releases, and hardware refresh cycles.
Performs regular system maintenance, backups, and updates for servers.
Manages JACC Domain, Active Directory, Group Policy, DNS/DHCP, and certificate services.
Oversees endpoint and server security controls, configuration, and OS patching; monitors access controls, user permissions, and security protocols to safeguard sensitive data.
Monitors performance and proactively identifies and resolves technical issues to ensure operational uptime.
Authors and maintains system documentation, runbooks, and system diagrams.
Administers and maintains multiple SQL databases ensuring data accuracy, integrity, and security; manages database connections across Emergency Communications servers.
Writes, tests, and runs SQL scripts and queries as required for reporting and troubleshooting.
Maintains documentation of database structures and system configurations.
Develops, implements, and maintains disaster recovery and business continuity plans for CAD and related systems; ensures regular testing, documentation, and improvement of recovery procedures.
Participates in system design specifications, project planning, and scheduling.
Coordinates with vendors and consultants to evaluate, procure, and implement technology solutions (911 phone system, radio consoles, recording system, etc).
Represents South Metro Fire Rescue at CAD user group meetings and professional training.
Configures and manages VMware virtual infrastructure, Active Directory, Group Policy, and related network services.
Collaborate with Technical Services staff to support network, server, and security systems including Cisco routers, switches, and firewalls.
Works with other Technical Services personnel and outside vendors to maintain CAD-related systems, including Mobile Data Computers (MDCs).
Maintains a high level of customer support for internal and external stakeholders; prioritizes IT and communication service issues submitted to the service desk; answers phone calls, assigns and troubleshoots service-desk tickets; identifies computers, printer, application, and network problems and works toward resolutions.
Provides end-user technical support and troubleshooting for CAD-related applications and interfaces.
Delivers user training, develop instructional materials, and create technical documentation.
Supports audits and reporting related to system performance, availability, and incident management.
Participates in an on-call rotation providing after-hours support during evenings and weekends as needed; responds to after-hours incidents and coordinates communications and recovery actions.
Performs additional technology-related duties and special projects as assigned.