Systems Technician

Marist University•Poughkeepsie, NY

13h•Onsite

About The Position

The Systems Technician is a member of the Infrastructure Team as part of Marist Information Technology. This position’s primary responsibility is to provide operational support to Data Center, Server Rooms, LAN Rooms and Co-location Sites. Secondary, this position will provide systems support to the Microsoft Cloud solutions, Identity Access and Management solutions and ITSM platforms. Essential technical duties include preventative maintenance on infrastructure components, maintaining physical equipment (Servers, UPS, Appliances, and Cabling) as well as ensuring that the institution’s digital infrastructure operates efficiently, remains secure, and meets performance expectations.

Requirements

Bachelor's degree in a related field
1 - 3 years of related experience
Valid driver's license required

Nice To Haves

Experience with power distribution (UPS/PDU) and HVAC cooling systems
Experience in rack-and-stack of servers and networking components, cable management (fiber/copper), and physical hardware maintenance

Responsibilities

Monitors Data Center, Server Rooms and LAN Rooms systems for performance issues, conducts first‑level problem determination, implements corrective actions, and coordinates service calls when necessary.
Installs servers, UPS appliances, network hardware, and related equipment into racks and cabinets following established standards.
Configure and provide end user support to Email, SharePoint, OneDrive and other Microsoft Cloud services.
Support Identity Access and Management solutions including LDAP, AD, EntraID, and SSO.
Maintains accurate inventory of all data center equipment, components, and supplies.
Develops and improves IT workflows, knowledge articles, and service catalog items in the ITSM platform.
Participate in the development, testing, and refinement of disaster recovery and business continuity plans to ensure continuity of information systems during service interruptions.
Other duties as assigned.

Benefits

3 weeks of paid vacation.
4 weeks of paid vacation beginning in the 6th year of employment.
Unlimited paid sick time.
14+ paid holidays per year.
Medical, Dental & Vision insurance programs at a 15% employee / 85% employer contribution rate.
Flexible Spending Accounts (FSA) and Dependent Care (FSD).
Life insurance.
Generous short-term and long-term disability programs and workers compensation.
403(b) defined contribution plan with varying employer contributions based on years of service.
403(b) Tax Deferred Annuity – Roth option available.
Up to 16 undergraduate credits per semester tuition benefit for employee.
Up to 18 graduate credits per academic calendar tuition benefit for employee.
Tuition benefit for spouse and dependent children under age 26.
Reimbursement up to $2,000 per semester towards tuition at another accredited institution for eligible dependents.