Systems Technician

Integris•Hibbing, MN

15h•Hybrid

About The Position

Join Integris, a nationally recognized Best Places to Work and a leader in future-ready managed services, dedicated to redefining how businesses experience IT. Integris aims to empower clients and employees through secure, strategic, and scalable technology solutions, fostering a culture of clarity, trust, and relentless execution. The company seeks individuals passionate about innovation and impact, who believe IT is a strategic advantage. The Systems Technician (ST) role is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, and Windows application matters. The ST serves as the initial point of contact for client technical assistance, handling inquiries via email or the client portal, and may perform duties from the service desk or in the field.

Requirements

Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
High School Diploma/GED or equivalent qualification.
Basic infrastructure and troubleshooting skills.
Valid driver's license required.

Nice To Haves

Preferably, a minimum of 1 year of service-related experience.

Responsibilities

Manage service intake via email and the client portal.
Conduct basic troubleshooting for non-complex issues within single-user system environments.
Document troubleshooting activities accurately within the ticketing system.
Support Professional Services with client onsite deployment as needed.
Adhere to established client support documentation.