Systems Technician

Integris • Worcester, MA

1d • Onsite

About The Position

Join Integris, a nationally recognized Best Places to Work and a leader in future-ready managed services, redefining how businesses experience IT. Integris aims to empower clients and employees through secure, strategic, and scalable technology solutions, focusing on innovation, impact, and a 'People First' culture. The Systems Technician (ST) role is responsible for providing frontline technical support for single end-user level issues, specifically personal computer, printer, and Windows application matters. The ST serves as the initial point of contact for client technical assistance, managing inquiries received through email or the client portal, and may execute responsibilities from the service desk or the field.

Requirements

• Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience.
• High School Diploma/GED or equivalent qualification.
• Preferably, a minimum of 1 year of service-related experience.
• Basic infrastructure and troubleshooting skills.
• Valid driver's license required.

Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues within single-user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees