Systems Technician
About The Position
The HdL Companies help cities, counties and special districts maximize revenues through research and discovery efforts, financial and economic analysis, and provision of software that supports local government operations in a variety of important ways. We are regarded as a leader, occupying a specific niche in the financial services sector and serving over 800 local governments nationwide. Leveraging our talented team of professionals, along with leading edge software and database systems, HdL discovery efforts have recovered over $3 billion for our local government partners. Serves as the principal technical contact for our clients and technical support for internal staff. Deploys software systems and updates to workstations and servers (Microsoft stack). Diagnose and troubleshoot hardware and software issues for Servers (software), Workstations, Printers. Research support concerns and escalates to development team as required. Provide support for hosted client environments. Coordinates with HdL Systems Administrator on internal systems support. This role will build relationships with IT personnel across various agencies. A strong customer service background is needed to succeed in this role.
Requirements
- Proficient using, configuring, and troubleshooting Microsoft Windows Server and Windows Desktop platforms.
- Familiar with Active Directory.
- Familiar with MS SQL Server including backing up and restoring databases.
- Experience with Microsoft IIS including basic setup and configuration.
- Understanding of DHCP and DNS.
- Working knowledge of email servers – SMTP, mailbox configurations, Outlook client troubleshooting.
- College, vocational or technical training or equivalent and 5 years’ experience working with variety of computer systems.
Nice To Haves
- Certificates and TLS standards, preferred.
- Familiarity with Azure – app registrations, SSO methodologies, OAuth tokens is a plus
- Basic HTML skills is a plus.
Responsibilities
- Serves as the principal technical contact for our clients and technical support for internal staff.
- Deploys software systems and updates to workstations and servers (Microsoft stack).
- Diagnose and troubleshoot hardware and software issues for Servers (software), Workstations, Printers.
- Research support concerns and escalates to development team as required.
- Provide support for hosted client environments.
- Coordinates with HdL Systems Administrator on internal systems support.
- This role will build relationships with IT personnel across various agencies. A strong customer service background is needed to succeed in this role.
Benefits
- Competitive Base Pay
- Opportunity to participate in 401k
- Medical, Dental, Vision, Life/AD&D, LTD and Employee Assistance Program
- Paid time off for Vacation, Sick and Holidays
- Employee Stock Ownership Plan (learn more about the HdL ESOP at: https://www.hdlcompanies.com/about/careers [https://www.hdlcompanies.com/about/careers]
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
