Systems Technician

Innovative Incorporated • Hagerstown, MD

1d • Onsite

About The Position

Innovative, Inc., a Microsoft, VMware, HPE, and Cisco Premier Certified Partner, is seeking a Systems Technician in our Field Service department to join our fast-growing team based in Hagerstown, MD. In this role, you’ll be the face of Innovative to our clients—providing onsite L1/L2 support across a wide range of technologies and environments. As a Field Service Technician, you’ll work directly with end users and business owners throughout the region, delivering hands-on technical support, troubleshooting hardware and software issues, and ensuring reliable IT services that help our clients focus on growing their businesses. No two days are the same—you’ll encounter diverse challenges across multiple industries, giving you constant opportunities to expand your technical skills. At Innovative, we operate on the Entrepreneurial Operating System (EOS). EOS is a system that organizes a company's human energy, including how we meet, solve problems, plan, prioritize, communicate, follow processes, lead, and manage. EOS helps ensure that roles and responsibilities are clearly defined, and that each team member is accountable for their goals. Being a part of an EOS company, you’ll get a chance to enhance your professional skills in a structured and dynamic environment. Join a team committed to achieving our vision while fostering your personal and professional growth. As you excel in this position, you will have the opportunity to advance within the organization into a Team Lead or Manager level role. If you discover you have interests in other areas of the company, you will have the opportunity to pursue those interests as well.

Requirements

• Experience building PCs
• 1-3+ years of Help Desk/System Admin experience
• Familiarity with time logging/tracking

Nice To Haves

• A+, Net+, CCNA, Microsoft Certifications
• Experience supporting Small Business network infrastructure
• Cisco/Avaya or other telephony experience

Responsibilities

• Providing onsite L1/L2 support across a wide range of technologies and environments.
• Working directly with end users and business owners throughout the region.
• Delivering hands-on technical support.
• Troubleshooting hardware and software issues.
• Ensuring reliable IT services.

Benefits

• Competitive compensation
• An Innovative Bonus Structure
• Medical, dental, vision, 401k with employer matching, Short Term Disability, Long Term Disability and Life Insurance
• Fantastic work culture based on well-established core values
• Training opportunities (virtual, classroom, in-house led)
• Exam reimbursement
• Cost discount on all hardware and software for personal (household) use and access to used commercial-grade equipment (servers, switches, SAN, etc.)
• Advancement opportunities
• Work from home flexibility for applicable roles/tasks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees