Systems Technician | Complex (Aruba Marriott Resort)
About The Position
This role involves following company policies and procedures, protecting company assets, and addressing guests' service needs. It requires exchanging information with other employees using electronic devices and developing positive working relationships. The technician will troubleshoot and resolve technical problems related to computer software, systems, internet access, hardware, and peripheral equipment. This includes responding to program errors, entering commands, inspecting and testing computer equipment, and maintaining an inventory of technology devices. Responsibilities also extend to maintaining computer networks, supporting server systems and software, providing network communications support, and upgrading hardware, software, and website technical architecture. The role includes performing system backups, providing end-user support, managing user accounts (setup, removal, password resets), and installing, configuring, and modifying workstations. This involves setting up cables, desktops, laptops, docking stations, and printers. The technician will read technical manuals, confer with users, and perform diagnostics to resolve issues or provide technical assistance. Securing backup tapes and computer/telephone rooms, and educating users on securing Personal Identifiable Information (PII) are also key duties. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. Other reasonable job duties may be requested by supervisors.
Requirements
- High school diploma or G.E.D. equivalent.
- At least 1 year of related work experience.
Nice To Haves
- No supervisory experience.
- None
Responsibilities
- Troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment.
- Refer major problems or defective products to vendors/technicians.
- Respond to program error messages by finding and correcting problems or terminating the program.
- Enter commands and activate controls on computer and peripheral equipment.
- Inspect, test, and diagnose computer equipment and systems.
- Maintain inventory of all technology devices.
- Maintain computer networks, support server system(s), and supporting software.
- Provide network communications support.
- Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity.
- Perform system backups.
- Provide end-user support.
- Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
- Install, configure, and modify workstations.
- Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Secure all backup tapes and computer/telephone rooms.
- Educate users regarding procedures for securing Personal Identifiable Information (PII).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
