Systems Support Technician

SAIC

1d•Onsite

About The Position

SAIC is seeking a Systems Support Technician to support a large federal government agency. The employee will perform on-site duties at a secure government location, working one of three shifts, including weekend and holiday rotations.

Requirements

Experience with Exchange 2010 & 2013 email systems.
Experience with Outlook 2010.
Experience with backup systems (Avamar and CommVault).
Ability to complete shift logs and turnover.
Ability to reply to customer inquiries in a timely manner.
Ability to document issues and escalate to next tier support.
Ability to monitor systems consoles and remediate alerts.
Experience with server builds and decommissions.

Responsibilities

Monitor ticketing system to receive technical work assignments.
Fulfill user requests for technical issues relating to email account management following Standard Operating Procedures.
Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
Add/delete/modify Distribution Lists.
Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
Provide technical support for backup systems (Avamar and CommVault).
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds and decommissions.