Systems Support Tech I (SYSSPRT1-02)
New Freedom's Career•Phoenix, AZ
•Hybrid
About The Position
As a Systems Support Tech I, you are responsible for providing first-level technical support for staff and internal systems support for the company. You will assist in the daily operations of the IT department with a focus on top-tier professionalism and customer service.
Requirements
- First-level technical support for staff and internal systems support
- Troubleshooting and resolving technical issues related to computers, printers, mobile devices, and network connectivity
- Utilize the IT ticketing system to track all technical and systems support requests
- Maintain the hybrid Active Directory/Azure environment
- Updating SharePoint as needed
- Creating or updating basic Power Automate flows
- Basic network troubleshooting
- Terminating and running RJ45 cables
- Support IT-related training initiatives
- Provide basic usage guidance to staff
Responsibilities
- Assisting with first-level technical support for staff, including troubleshooting and resolving technical issues related to computers, printers, mobile devices, and network connectivity as needed
- Utilize the IT ticketing system to track all technical and systems support requests, and claim, work, and close these tickets in a timely manner within the approved process
- Help maintain the hybrid Active Directory/Azure environment, updating SharePoint as needed, creating or updating basic Power Automate flows, basic network troubleshooting, and terminating and running RJ45 cables
- Support IT-related training initiatives and provide basic usage guidance to staff when needed
- Performing additional duties as assigned to support our mission and operations
Benefits
- Competitive pay
- Enhanced health insurance
- $0 Medical Plan available and other majority paid by company options
- $0 primary care co-pay
- $2,000 - $10,000 FREE Health Reimbursement Account (Plan Type Varies)
- Flexible Spending Account- medical and dependent care options
- Low-cost dental, vision, & supplemental coverage
- Company-paid life insurance & short-term disability
- Employee Assistance Program
- Voluntary Pet Insurance
- 401(k) with company match
- Generous paid time off – including sick days, holidays, vacations, and more
- Free meals, snacks, drinks, & gym access
- Free onsite training & certifications – CPR, Safety Care, Peer Support, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
