Systems Support Specialist I
About The Position
This role supports senior personnel in the installation, support, and upgrades of new and existing servers and telecommunications systems. Responsibilities include installing system software, performing operating system and firmware updates, creating user accounts, resetting passwords, and troubleshooting connectivity issues for both local and remote users via VPN. The specialist will also collaborate with senior staff to maintain fiber/copper infrastructure and telecommunications systems in the field. HNTB offers a meaningful career path, contributing to significant infrastructure projects across the country, and is experiencing historic growth, making it an exciting time to join their team of employee-owners.
Requirements
- Associate's degree in Computer Science, Information Systems or related field, or In lieu of degree, 2 years of relevant experience
- Understands Windows Server and Linux operating system
- Review and monitor system dashboards and performs routine maintenance checks
- Investigates system logs and isolate relevant entries to help troubleshoot problems
- Execute detailed test plans to validate system functionality
Nice To Haves
- Bachelor's degree in Computer Science, Information Systems with 2 years related experience.
- Pursuing Microsoft Certified Systems Engineer certification.
Responsibilities
- Configures and installs new computer hardware and software for end users.
- Assist end users with moderate to complex hardware, software and operating system issues.
- Supports asset management activities such inventory check in, updates and reconciliation.
- Assists in the coordination and configuring of IT products and services for activities such as video conferencing, webinars and conference room presentations.
- Documents group process and procedure.
- Reviews documentation created by team members.
- Researches, recommends and implements solutions with direction from the senior or team leader.
- Performs other duties as assigned.
Benefits
- Click here for benefits information: HNTB Total Rewards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
