Support Specialist I

F.H. Paschen•Chicago, IL

20h

About The Position

F.H. Paschen has over 115 years of experience in the construction industry, working across various sectors including highways, airports, rail stations, and schools. The company prides itself on versatility, tenacity, ingenuity, and a focus on safety, quality, and community opportunities. They possess extensive experience in transit projects, which demand meticulous planning, design, and durability. The Support Specialist I is responsible for providing direct and remote end-user support for software and hardware, including mobility solutions. This role requires the individual to work efficiently and independently within a team environment to accurately and promptly resolve assigned issues, thereby supporting all levels of the end-user community.

Requirements

Bachelor’s degree required with emphasis on computer science
Knowledge of: Helpdesk/trouble ticketing software in daily activities
Knowledge of: Software deployment technologies like Microsoft SCCM
Knowledge of: Windows 7/10 operating system knowledge, preferably Enterprise edition
Knowledge of: Add/move/change user accounts in a Microsoft Active Directory environment
Knowledge of: User mailbox maintenance of Microsoft Exchange environment
Knowledge of: Supporting remote users with Remote Desktop and VPN technologies
Knowledge of: Telephony systems, preferably using Shoretel VOIP system
Knowledge of: Smartphone support and deployment, preferably iPhone and Maas360 MDM
Knowledge of: Networking concepts such as TCP/IP, DNS, DHCP
Knowledge of: PC hardware support including diagnosis and component replacement
Ability to: Make decisions and resolve problems – Seek out information and data to evaluate, prioritize and formulate best solution or practice.
Ability to: Demonstrate leadership and foster collaborative team approach – interacts well with front line and management
Ability to: Communicate clearly and concisely, both orally and in writing.
Ability to: Establish and maintain effective working relationships; work independently and demonstrate initiative.
Ability to: Strong and varied knowledge in order to carry out assigned administrative tasks with the need for limited supervision in a dynamic environment.

Nice To Haves

Two years PC support experience preferred

Responsibilities

Troubleshoot and diagnose production problems; correct identified problems; work directly with management and end users to solve issues.
Deploy new hardware and software to users and troubleshoot existing issues on both PC and smartphone platforms.
Maintain documentation of solutions and proactively update users with latest information to avoid common issues.
Manage and support remote locations including on-site configuration of networking equipment to maintain reliable connectivity with the main office.
Manage user accounts including addition and removal of users, management of mailboxes, and configuration of voice-over-IP telephony system.
Maintain accurate backups of production systems
Perform other miscellaneous duties as assigned.