Systems Support Specialist

SmithRx•Plano, TX

3d•$61,200 - $72,000•Onsite

About The Position

SmithRx is seeking a highly motivated Systems Support Specialist to provide hands-on, on-site support for a dedicated SmithRx site. This role is far more than a standard help desk; you will be the primary steward of the technology and systems that empower our team to revolutionize healthcare. The ideal candidate resides within a commutable distance of a designated SmithRx office and is available to work on-site Monday through Friday. As a Systems Support Specialist, you will serve as a key contributor to day-to-day operations, system health, and strategic technology initiatives while ensuring strict compliance with healthcare security standards (HIPAA). Success in this role requires strong technical fundamentals, an owner's mindset, and the ability to work independently while collaborating closely with a distributed Security team.

Requirements

3+ years in a fast-paced systems support, technical operations, or a related high-growth technology role.
Strong working knowledge of macOS, Windows, and SaaS administration (identity management, cloud productivity, and collaboration tools).
Demonstrated experience administering enterprise Windows support fleet management tools (configuration, policy enforcement, deployment, and security baseline maintenance).
Ability to diagnose complex issues across hardware, software, and basic networking (VPN, DNS, Wi-Fi).
Proven ability to deliver white-glove service and articulate complex data or member scenarios clearly to non-technical partners.
Ability to thrive in a fast-paced startup environment where priorities and instructions can shift quickly.
Meticulous documentation habits and the ability to manage multiple workstreams and competing priorities simultaneously.
A proactive self-starter with a positive, growth-oriented mindset and a strong attention to detail.
A proven ability to work effectively with cross-functional teams and external clients.

Nice To Haves

Experience with Okta, Kandji/Jamf, Google Workspace, Slack Enterprise Grid, and Jira/Confluence.
Previous experience in a HIPAA-regulated or SOC2-compliant environment is preferred but not required.
Basic experience with scripting or automation tools (e.g., n8n, Zapier, or Python) to streamline manual tasks.

Responsibilities

Provide Tier 2 technical support for hardware, software, and cloud-based systems, ensuring minimal downtime for our office-based teams.
Supports and helps manage the operational health and security posture of the SmithRx technical ecosystem.
Drive hands-on administration, endpoint strategy, and lifecycle management for enterprise Windows and macOS fleets.
Oversee Mobile Device Management (MDM), automated provisioning/zero-touch deployment, patch management, baseline security policies, and application distribution across Windows endpoints.
Contribute, and be able to Lead the end-to-end lifecycle of enterprise-scale technology deployments including the architecture of internal tool ecosystems and the execution of comprehensive security audits of systems.
Autonomously manage cross-functional technical projects.
Contribute to the architecture and be able to manage user identity and access through the full employee lifecycle—onboarding, role changes, and offboarding—using modern automated workflows.
Provide hands-on support for macOS/Windows fleets, mobile device management (MDM), endpoint management strategy.
Utilize our ticketing system to track, resolve, and document system issues, performing root-cause analysis to improve long-term stability and automation for all SmithRx locations
Participate in the on-call rotation to provide critical systems support after hours and on weekends as required.
Create and manage internal documentation, system configurations, and "self-help" guides for the SmithRx Security and User Success team.
Operate with a security-first mindset for ensuring all vendors (evaluated or managed) adhere to HIPAA guidelines and industry best practices.