Systems Support Specialist

TJX•Charlotte, NC

3d•Onsite

About The Position

This position supports our C-shift operation which operates Mon-Thu 4:00pm - 2:30am. The role involves monitoring and troubleshooting all hardware, peripheral components, and software applications in the Distribution Center (DC) to ensure functionality and coordinate servicing as necessary. The specialist will communicate with the Home Office Systems Division regarding the installation and operation of DC hardware, peripheral components, and software applications, and provide technical assistance to DC users.

Requirements

Strong communication and organizational skills
Show good attention to detail
AS400 knowledge a plus
Be flexible with changing demands and priorities
Strong problem solving and analytical skills
A.S. Degree or equivalent experience
In depth knowledge of telecommunications equipment and repair
Mechanical aptitude
Knowledge of networked PC's
Organizational communication skills
Training skills
2 years computer operations with demonstrated familiarity with communications (voice, data, telecommunications)

Nice To Haves

AS/400 / WMS

Responsibilities

Monitor and troubleshoot all Distribution Center computers, telecommunications (voice and data) and copier hardware to include; printers, terminals, RF units, controllers, IDF cabinets, AS400, to ensure continuous operation within the Distribution Center.
Ensure all network components are operational, make repairs, adjustments, and reconfigures systems as needed.
Assist Systems Supervisor in making recommendations concerning installations, continued maintenance and planning of current projects.
Maintain comprehensive and detailed records of equipment inventory, problems and failures.
Coordinate preventative maintenance and / or corrective programs with vendor service personnel.
Install necessary communication equipment.
Install cable lines and configures systems, as deemed necessary.
Clean equipment as needed.
Sets up individual user computers/workstations and peripheral devices on network.
Identify and resolve problems, clean and reconfigure equipment, make repairs and/or coordinate services.
Provide training and technical assistance to DC users as necessary.
Perform other duties as required or directed.