Systems Support Specialist

University of Hawaii FCU•Honolulu, HI

3h•$60,000 - $80,000•Hybrid

About The Position

This position is responsible for the primary duty of this position is to provide endpoint support to staff by utilizing hardware, software and troubleshooting expertise. This includes supporting and maintaining existing applications, hardware, and other technology initiatives. This position also supports and maintains the procedures and documentation for best practices of all information systems including device, data and network security, facilities security, and disaster recovery.

Requirements

Associate degree in Information Technology or closely related field and two (2) years’ experience providing first level desktop diagnostic and trouble-shooting support, OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Must be proficient in MS Office Suite.
Working knowledge of all information system programs: Core system, e-mail, telephone system, security, facilities, and records management.
Four (4) years information systems experience.
Excellent verbal and written communication skills.
Excellent analytical, creative, and problem-solving skills.
Excellent coaching and mentoring skills.
Able to prioritize workload and meet deadlines.
Able to work independently and make sound decisions.

Nice To Haves

Financial institution systems knowledge considered to be a strong plus

Responsibilities

Receives, responds to and monitors the status of support requests for technical assistance and updates case notes to reflect activities performed and status of requests to ensure timely completion of work orders.
Troubleshoots hardware, software or auxiliary devices, peripherals, and network problems by performing a variety of diagnostic procedures to identify implement appropriate corrective measures.
Installs, maintains and/or replaces hardware, software, auxiliary devices, peripherals, and network equipment.
Perform operating system and software updates in a timely manner.
Conducts daily monitoring/management of credit union information technology systems.
Responsible for maintaining all information technology and security systems including hardware and software systems, mobile and digital systems, electronic and key access systems, alarm and camera systems, A/V, and voice/phone systems.
Accurately and efficiently performs data processing.
Performs core system configurations.
Provides support for all core systems applications.
Maintains and follows all regulatory compliance.
Monitors and maintains inventory of all laptops, desktop, mobile and peripheral equipment, and accessories including any device documentation.
Responsible for creating, updating, and maintaining technical documentation of department’s operating procedures and best practices.
Assists IT Manager in the support and maintenance of strategic short- and long-range plans for the department.
Contributes and assist is in achieving the strategic objectives of the credit union.
Adaptable in supporting multiple support areas and locations with varying technology needs.
Performs other duties as assigned.

Benefits

On-demand pay
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities