Systems Support Specialist

Standard Electric Supply Co•Milwaukee, WI

7d•$50,000 - $65,000•Onsite

About The Position

The Systems Support Specialist plays a key role in keeping day-to-day operations running smoothly by providing dependable technical support to associates. This role focuses on troubleshooting hardware, software, and network issues, while also supporting the setup and maintenance of IT equipment and systems. This position plays a key role in maintaining network performance, ensuring system security, and managing onboarding and offboarding processes, all while delivering strong customer-service-oriented experience to internal users.

Requirements

Associates degree in Information Technology or a related field.
Entry-level experience in IT support or a similar role.
Proficiency in Microsoft Outlook, Word, and Excel.
Valid driver's license and own reliable transportation.
Ability to communicate clearly and provide excellent internal customer support.

Nice To Haves

Bachelor’s degree in Information Technology or a related field.
3-4 years of experience in IT or systems support.
Experience working with ticketing systems and/ or Enterprise Resource Planning software.
Experience supporting hardware, software, and network systems.

Responsibilities

Provide timely and effective technical support to end users via phone, email, or in-person, resolving hardware, software, and network-related issues.
Maintain appropriate security measures across the corporate network and user devices
Configure, install, and maintain computers, printers, and phone equipment.
Monitor and troubleshoot network, Wi-Fi, and server systems to ensure optimal performance.
Perform onboarding and offboarding tasks, including user setup, system access, and equipment provisioning.