Systems Support Specialist

Toshiba America Business Solutions Careers • Buffalo, NY

6d • Hybrid

About The Position

Toshiba America Business Solutions, a leader in digital technology, is seeking a Systems Support Specialist I to support a client. Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Requirements

• High School Diploma or GED
• A minimum of one-year related experience in a combination of the following areas; IT support, networking systems, connectivity and related software, knowledgeable in hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment
• Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures and troubleshooting customer issues.
• Valid Driver’s License

Responsibilities

• Troubleshoot and resolve systems support problems (remotely and onsite).
• Provide moderately complex systems support including but not limited to networks, interfaces, connectivity, adding workstations, installations, and upgrades.
• Provide support and training to customers and other instructional use information.
• Gather call information in order to identify the root cause analysis of the problem.
• Troubleshoot and resolve systems problems in the most efficient and cost-effective manner.
• Monitor systems regularly to accept and/or reject network site surveys present and take appropriate action.
• Perform confirmation tests as directed.
• Document findings as identified and advise management of problematic areas.
• Work with customers to resolve technical issues.
• Interface heavily with customers’ IT personnel.
• Advise customers on possible solutions as required.
• Escalate problems that are not resolved according to the department escalation process.
• Provide guidance to less senior support specialists or Technicians remotely or in the field.
• Ensure all related parties are aware of new information or data releases in providing effective and efficient service for customers.
• Knowledgeable of current technology through reading and formal training, webinars, and research.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner.
• Perform other related duties as assigned.
• Position responsibilities include assisting in the deployment of software -projects include pre-sale/active and post-sale projects.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED