Systems Support Specialist

UNFOLD Agency•Culver City, CA

8d•Onsite

About The Position

UNFOLD is an award-winning digital creative agency based in Los Angeles, partnering with some of the world’s most dynamic entertainment and brand clients. We create culturally relevant, digitally driven work that connects audiences and brands across platforms. Our IT Department is seeking a Systems Support Specialist to help keep our internal systems, devices, and user access running smoothly day to day. With a strong understanding of endpoint support, SaaS administration, and basic network troubleshooting, you will resolve technical issues, support employee productivity, and help maintain secure, reliable operations. The ideal candidate brings hands-on IT support experience in a fast-paced environment, with particular strength in macOS support, account administration, and device management. You are comfortable balancing user service with operational discipline, collaborating closely with employees across departments, and escalating higher-risk issues when needed. In this role, you will provide frontline onsite support, manage device provisioning and lifecycle tasks, and help maintain core workplace systems. You will work closely with the Director of IT and internal teams to ensure staff have dependable access to the tools they need. Because this role focuses heavily on user support and systems upkeep, a strong understanding of troubleshooting, access management, and endpoint compliance is essential.

Requirements

3+ years of IT support experience in a professional environment.
Strong experience supporting macOS environments; Windows support experience is a plus.
Strong troubleshooting and problem-solving skills in a fast-paced environment.
Familiarity with MDM platforms, ideally Mosyle or similar tools.
Experience administering Google Workspace and managing user access.
Experience with ticketing systems such as Jira.
Ability to manage multiple requests while maintaining accuracy and service quality.
Proficiency with Slack, SaaS account administration, and endpoint support best practices.

Responsibilities

Provide onsite and remote support for hardware, software, and access-related issues.
Manage the Jira ticket queue and resolve requests within defined timelines.
Deliver clear, helpful technical support in a fast-paced agency environment.
Maintain macOS and Windows devices through MDM tools, including Mosyle.
Support onboarding and offboarding through account setup, access changes, and device provisioning.
Track IT assets, inventory, and device lifecycle status across the organization.
Administer Google Workspace, Slack, and other SaaS platforms for users and permissions.
Troubleshoot network, VPN, and connectivity issues to reduce downtime.
Assist with data ingestion workflows and basic day-to-day system operations.
Keep systems, applications, and devices updated and compliant with IT standards.
Support subscription and account management across internal tools and platforms.
Escalate complex, sensitive, or security-related issues to the Director of IT.