26-15 Systems Support Specialist

United States District Court, Eastern District of Michigan•Detroit, MI

4d•Hybrid

About The Position

This position is in the Clerk's Office and reports to the Information Technology (IT) Manager. The employee provides technical and end user support for Court applications and network diagnostics across multiple Court units. In addition, the employee performs research, makes recommendations, and performs maintenance and training on Audio/Video systems and services, Smart Phones and mobile computing. The work is performed in an office setting and may occur at divisional offices. Physical effort may be involved in moving, connecting, or troubleshooting heavy equipment and systems. Occasional travel inside and outside of the district is required. Duties may require working during non-business hours and/or being on call.

Requirements

High School graduation or equivalent
A minimum of two (2) years of specialized experience
Specialized experience is defined as progressively responsible IT related experience that involved providing technical and end user support, installation and maintenance of computer systems, systems analysis, programming, systems integration and network security.

Nice To Haves

A college degree from an accredited college or university in a Computer Science related field.
More than three years of specialized experience.
Knowledge of court applications (CM/ECF, PACTS, OTS APPS).
Ability to perform network diagnostics for all connection issues.
Experience rolling out new versions of applications.
Specialized experience in a court or legal environment.

Responsibilities

Provide end user support to onsite and remote workers for all applications supported and systems customized for local use. Including supporting, troubleshooting and maintenance of tablets, copiers, VOiP phones, cell phones, printers, scanners and other computer peripheral equipment and for specialized equipment such as equipment used by translators, special hearing needs equipment, audio/video equipment for media and overflow, etc.
Oversee the day-to-day operation of applicable technology used in the court to ensure reliable and effective operation.
Perform requisite programming to systems to accommodate local needs.
Troubleshoot devices at the hardware level, such as serial or hardware device level interfaces. This may include controlled distribution systems and wireless systems.
Configure devices and systems for proper operation using available software and hardware and via remote support from vendors.
Assist in the development and implementation of short and long range technological improvements, ensuring minimal disruption to courtroom activities.
Advise the court in areas of technology support, requirements, and capabilities including anticipation of future requirements and resolution of potential problems prior to implementation.
Monitor latest technology and recommend, develop, and install system upgrades or features which satisfy local court needs.
Make adaptations to national systems.
Plan and acquire specific systems to meet specialized local needs.
Develop software to meet local needs.
Create and maintain technical documentation for automation staff on court systems.
Respond to virus/malware notifications from the Security Operations Center (SOC) for computers.
Test and evaluate new technology prior to application in court environments.
Configure and manage audio/video equipment (e.g. projectors, video conferencing, streaming to overflow courtrooms, etc.).
Coordinate video and teleconferences for the Court. Tasks include scheduling, testing, basic troubleshooting, setting up equipment, initiating calls, and controlling cameras and monitoring equipment during conferences.
Serve as instructor for non-technical staff on technology techniques, applications, and utilization.
Serve as liaison with other federal agencies such as the U.S. Attorney's Office, Federal Public Defender's Office, and ensure offices receive adequate notice of available court technology.
Provide training as needed for bar groups using court technology.
Act as primary technical contact for contractors and other outside vendors when audio/video systems are being installed or are under repair.
Research, spec equipment, receive quotes and request purchase of most hardware and software that is used on the desktop level for the Court, probation and pretrial employees.
Order toner for printers and copiers.
Perform network diagnostics for all connection issues.
Test and connect needed network drops, verify correct vlan for printers, VOiP and VTC units.
Create, test and maintain images for all current and upcoming Court hardware.
Work with the network team regarding needs in the image and the different builds.
Manually build images for specific locations throughout the Court.
Perform other duties as assigned.