Systems Support Specialist
About The Position
Pisces Healthcare Solutions, a veteran-owned government contractor serving the U.S. Department of Veterans Affairs, is seeking a Systems Support Specialist to help scale its technology infrastructure. This role is crucial for ensuring the secure and efficient operation of enterprise platforms, infrastructure, and end-user support across multiple company locations. The ideal candidate is a technically savvy, solutions-oriented IT professional with a customer-service mindset, who thrives on problem-solving and optimizing systems. This is a mission-driven role in a fast-growing organization offering opportunities for career development and impact.
Requirements
- Associate degree in Information Technology, Computer Science, or related field required.
- Proven experience in systems administration, technical support, or enterprise IT environments.
- Strong knowledge of ERP, CRM, e-commerce, and enterprise systems support.
- Proficiency with SQL database management, Microsoft Office Suite, and technical troubleshooting.
- Experience with systems integrations, access management, and enterprise application administration.
- Strong analytical, troubleshooting, and organizational skills.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Customer-service mindset with a proactive, solution-oriented approach.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Bachelor’s degree preferred.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Administrator strongly preferred.
- Experience with NetSuite, ShipHawk, Vonage, or similar platforms preferred.
- .NET development experience
- Familiarity with AI productivity platforms such as Microsoft Copilot, ChatGPT, Claude, or Gemini
Responsibilities
- Administer, monitor, and maintain enterprise systems including CRM, ERP, e-commerce, telecommunications, and logistics platforms.
- Serve as the primary escalation point for system performance issues, outages, and technical incidents.
- Provision and configure user accounts, systems access, hardware, and equipment for new hires and existing employees.
- Diagnose and resolve hardware, software, network, and connectivity issues across multiple company locations.
- Manage and optimize email systems, spam filtering, and VoIP/telecommunications infrastructure.
- Monitor system health and proactively identify opportunities to improve uptime, reliability, and performance.
- Support e-commerce platform functionality and troubleshoot issues impacting business operations.
- Maintain integrations and data flow between business systems including NetSuite, CRM, ShipHawk, Vonage, and related platforms.
- Assist with SQL queries, reporting, and basic database maintenance.
- Support presentation technology and technical needs for leadership and business meetings.
- Maintain accurate technical documentation, workflows, and configuration records.
- Respond to support requests via ticketing systems, phone, and email in a timely and professional manner.
- Assist with software updates, system upgrades, maintenance windows, and infrastructure improvements.
- Recommend and implement process improvements to enhance user productivity and technical efficiency.
Benefits
- Competitive Base Salary + Performance Bonus
- 401(k) with Company Match
- Medical, Dental, Vision, Life & AD&D, and Disability Insurance
- Paid Time Off (PTO) & Company Paid Holidays
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
