Systems Support Specialist
About The Position
Pisces Healthcare Solutions, a veteran-owned and mission-driven company serving the U.S. Department of Veterans Affairs, is seeking a talented Systems Support Specialist to join their growing team. This role is crucial for scaling the organization's systems, infrastructure, and technology securely and efficiently. The company offers a mission with impact, technology-driven growth, a collaborative culture, and opportunities for career development. The ideal candidate is a technically savvy, solutions-oriented IT professional who excels at problem-solving, system optimization, and supporting users through technology. They should be adept at troubleshooting complex issues, maintaining enterprise systems, and improving business processes, with strong communication skills for both technical and non-technical audiences and a proactive, customer-service mindset.
Requirements
- Associate degree in Information Technology, Computer Science, or related field required
- Proven experience in systems administration, technical support, or enterprise IT environments.
- Strong knowledge of ERP, CRM, e-commerce, and enterprise systems support.
- Proficiency with SQL database management, Microsoft Office Suite, and technical troubleshooting.
- Experience with systems integrations, access management, and enterprise application administration.
- Strong analytical, troubleshooting, and organizational skills.
- Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
- Customer-service mindset with a proactive, solution-oriented approach.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Bachelor’s degree preferred
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Administrator strongly preferred
- Experience with NetSuite, ShipHawk, Vonage, or similar platforms preferred
- .NET development experience
- Familiarity with AI productivity platforms such as Microsoft Copilot, ChatGPT, Claude, or Gemini
Responsibilities
- Administer, monitor, and maintain enterprise systems including CRM, ERP, e-commerce, telecommunications, and logistics platforms.
- Serve as the primary escalation point for system performance issues, outages, and technical incidents.
- Provision and configure user accounts, systems access, hardware, and equipment for new hires and existing employees.
- Diagnose and resolve hardware, software, network, and connectivity issues across multiple company locations.
- Manage and optimize email systems, spam filtering, and VoIP/telecommunications infrastructure.
- Monitor system health and proactively identify opportunities to improve uptime, reliability, and performance.
- Support e-commerce platform functionality and troubleshoot issues impacting business operations.
- Maintain integrations and data flow between business systems including NetSuite, CRM, ShipHawk, Vonage, and related platforms.
- Assist with SQL queries, reporting, and basic database maintenance.
- Support presentation technology and technical needs for leadership and business meetings.
- Maintain accurate technical documentation, workflows, and configuration records.
- Respond to support requests via ticketing systems, phone, and email in a timely and professional manner.
- Assist with software updates, system upgrades, maintenance windows, and infrastructure improvements.
- Recommend and implement process improvements to enhance user productivity and technical efficiency.
Benefits
- Competitive Base Salary + Performance Bonus
- 401(k) with Company Match
- Medical, Dental, Vision, Life & AD&D, and Disability Insurance
- Paid Time Off (PTO) & Company Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
