OAP Systems Support Specialist

University of Colorado

1d•Hybrid

About The Position

The CU College of Nursing is seeking a full-time (1.0 FTE) Systems Support Specialist for the Office of Academic Programs (OAP). This position will support data entry processes for the Office of Academic Programs' software systems, including InPlace and TAMs. The OAP Systems Support Specialist will also serve as a Super User, for these software systems, providing support and training to faculty, students, and other staff members within the College of Nursing. The ideal candidate will be technically minded, detail-oriented, and enjoy problem-solving. The successful candidate will be a team player focused on supporting the needs of the Office of Academic Programs, with the ability to balance a variety of tasks and prioritize goals while meeting deadlines. They will work collaboratively with the CU Nursing Information Technology Team, as well as faculty, staff, and students.

Requirements

A bachelor’s degree in business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
One (1) year of experience with performing data entry, complex scheduling, and/or similar functions on a daily basis.
A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year-for-year basis.
A master’s degree business, business administration, finance, accounting, education, social sciences, healthcare administration, public administration, communications, information systems, computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution may substitute for an unrelated bachelor’s degree.
Applicants must meet minimum qualifications at the time of hire.
Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
Ability to communicate effectively, both in writing and orally.
Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
Outstanding customer service skills.
Demonstrated commitment and leadership ability.
Skill in the use of computers and related software applications.
Ability to gather data, compile information, and prepare reports.
Ability to understand and follow specific instructions and procedures.
Ability to verify data input and correct errors.
Ability to maintain confidentiality of records and information.
Word processing and/or data entry skills.

Nice To Haves

Experience with InPlace, TAMS, and/or similar software in an educational setting.
Experienced in training colleagues on processes and systems.
Experience providing basic desktop support.
Experience handling complex, time-sensitive customer needs with a high level of service and professionalism.

Responsibilities

Ensures accurate and timely input of data into InPlace (Office of Academic Programs software system)
Serves as OAP Super User
Completes student program plan audits every semester. Cross references data to ensure accuracy and completeness; recognizes problems in source documents and calls to the attention supervisor and/or appropriate leader.
Completes program plan changes and updates
Creates course builds
Completes Graduate Clinical Instructor Evaluations
Ensures accurate and timely input of data into the Teaching Assignment Management System (TAMS; Office of Academic Programs software system)
Updates workload changes
Completes yearly course builds
Extracts information according to specified criteria and generates reports as requested.
Utilizes Course Eval software to produce Experiential Learning Team reports, such as: Simulation evaluations, Undergraduate clinical site and instructor evaluations
Gathers and organizes course, student and faculty metrics including enrollment, student headcount and credit hours, admissions, completion rate, student demographics, and other information to help guide business decisions within the Office of Academic Programs.
Updates and creates new intranet content for OAP, such as user materials and training videos for OAP systems.
Provides faculty education, user materials, and training videos on TAMS systems
Creates weekly updated SIS and TAMS spreadsheets to ensure accuracy in teaching plans and courses offered
Communicates with the Finance Team to ensure accurate administrative workload details