Systems Support Engineer - Big Ten Network
About The Position
The Big Ten Network is currently seeking a highly skilled, adaptable, and detail-oriented Systems Support Engineer to join our broadcast engineering team. In this role, you will be responsible for ensuring the high availability, performance, and operational continuity of both our IT network infrastructure and core media production systems. The ideal candidate bridges the gap between enterprise-level networking and daily end-user broadcast support. You will focus heavily on maintaining complex network infrastructures—specifically IP Multicast routing (SMPTE ST 2110 / AES67), facility-wide IP documentation, and network migration planning—while actively supporting our creative and technical teams across edit suites, ingest workflows, and live graphics platforms. Above all, you bring a customer-service-first attitude, acting as an approachable, proactive partner to production staff, editors, operators, and engineering colleagues alike.
Requirements
- 3+ years in a broadcast facility, live production environment, or media-focused IT role
- Deep understanding of TCP/IP, VLANs, VRFs, DHCP, DNS, and non-blocking switch architectures
- Demonstrated experience with IP Multicast (PIM, IGMPv2/v3) and familiarity with standards like SMPTE ST 2110, ST 2022-6/7, AES67, and PTP (IEEE 1588)
- Hands-on experience supporting Adobe Creative Cloud (specifically Premiere Pro), Grass Valley Stratus / K2 storage platforms, and live broadcast graphics systems (VizRT, Ross Xpression)
- Strong service orientation with a genuine passion for helping end users solve technical challenges in fast-paced production environments
- Ability to analyze, troubleshoot, and resolve system issues calmly during high-stakes live broadcasts or tight edit deadlines
- Meticulous approach to tracking assets, documenting IP schemes, and executing routine maintenance windows without disrupting air
Nice To Haves
- Bachelor’s degree in Network Engineering, Computer Science, Broadcast Technology, or equivalent hands-on professional experience
- Ubiquiti UniFi ecosystem management (configuring and maintaining UniFi switches, access points, security gateways, and UniFi Network Application environments)
- Cisco CCNP/CCIE or Arista ACE certification
- Experience with network documentation and monitoring tools (NetBox, Visio, Wireshark, SolarWinds, Grafana)
- Familiarity with broadcast control systems and NMOS standards (IS-04/IS-05)
Responsibilities
- Maintain, troubleshoot, and optimize the core broadcast network infrastructure, ensuring seamless transport of uncompressed video, audio, and metadata over IP
- Configure and manage IGMP snooping, IGMP querying, PIM (Sparse/Dense mode), and non-blocking multicast architectures critical for live broadcast environments
- Monitor network performance, bandwidth utilization, and Quality of Service (QoS) parameters to proactively prevent packet loss and jitter in live streams
- Own and maintain comprehensive, highly accurate IP documentation for the entire facility, including logical/physical network topologies, VLAN maps, subnet allocations, and multicast address assignments
- Act as a core technical resource in planning and executing facility upgrades and network migrations (e.g., transitions from legacy SDI/POTS to ST 2110 IP cores, switch replacements, or ISP cutovers)
- Develop standard operating procedures (SOPs), runbooks, and end-user guides to streamline system operation and onboarding
- Deliver elite, customer-focused technical support with an empathetic, clear, and proactive communication style
- Assist with routine desktop, OS, and software support for production workstations and control room surfaces
- Participate in an on-call rotation to support live, high-profile events and breaking news environments
- Provide tier-2/3 technical and operational support for critical post-production, ingest, and live playback systems
- Maintain, troubleshoot, and optimize Adobe Creative Cloud environments (Premiere Pro, After Effects, Media Encoder) connected to shared storage infrastructures
- Support Grass Valley Stratus ingest workflows, asset management, and playback servers to ensure reliable media capture and transfer
- Support and maintain real-time graphics systems, including VizRT and Ross Xpression engines, control software, and hardware output cards
- Diagnose and resolve software glitches, hardware failures, codec mismatches, and workflow bottlenecks quickly to keep production schedules moving smoothly
Benefits
- medical/dental/vision
- insurance
- a 401(k) plan
- paid time off
- other benefits in accordance with applicable plan documents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
