Network Systems Engineer

VITAS Healthcare•Deerfield Beach, FL

About The Position

The Network Systems Engineer manages and documents incidents, requests, and changes; orients new hires to relevant IT processes; and communicates effectively with users, IT teams, and leadership. The role regularly coordinates with local business and IT leadership and travels to related locations as needed to provide in-person support. Responsibilities include maintaining daily backups for the local file server; audio and video conferencing capabilities; desktop and laptop hardware and software according to VITAS standards; site management and disaster contingency plans; and IT asset inventory reporting in the ITSM tool. The engineer coordinates downtime and service-impacting activities, equipment orders, office moves and additions, and participates in disaster recovery and security audits. The position also provides backup support to other regions by telephone or onsite as needed.

Requirements

Two to four years of experience in an enterprise IT environment.
Knowledge of ITIL service delivery and service support areas, with specific experience in Incident and Problem Management.
Ability to express complex technical concepts effectively, verbally and in writing.
Excellent analytical and organizational skills.
Ability to work independently with limited supervision or collaboratively.
Excellent communication, efficient troubleshooting, motivation, and time management skills.
Ability to work well with people from different disciplines and varying levels of technical experience.
Ability to work on various assignments simultaneously.
Strong interpersonal skills across all levels of the organization.
Ability to navigate automated systems and proficiency in Outlook, Word, and Excel.

Nice To Haves

Associate degree in computer science, engineering, or a related field from an accredited college or university, or the international equivalent, is preferred.
ITIL Foundations certification is desirable.

Responsibilities

Ensure incidents, requests, and changes are fully managed and documented in a timely manner.
Orient new hires to relevant IT processes.
Communicate effectively with the user community, IT team, and relevant leadership.
Interface regularly with local business leadership and IT leadership to ensure proper alignment.
Travel to related locations as needed to provide in-person support.
Maintain adequate daily backups of the local file server.
Maintain audio and video conferencing capabilities and technology.
Develop and maintain standard site management and disaster contingency plans, and verify that these documents are correct and up to date.
Maintain desktop and laptop hardware and software according to VITAS standards.
Coordinate downtime and service-impacting activities.
Manage the process for requesting and fulfilling equipment orders.
Assist in coordinating office moves and office additions.
Participate in disaster recovery and security audits on file servers, desktops, laptops, and related systems.
Maintain and produce IT asset inventory reports in the ITSM tool.
Provide backup support to other regions as needed, by telephone or onsite.