Systems Support Engineer I

Walker Digital Table Systems L•Las Vegas, NV

1d•Hybrid

About The Position

Walker Digital Table Systems, LLC (WDTS) innovates and develops products for the Asian and North American gaming markets including the PJM enabled Perfect Pay suite of table games solutions. Perfect Pay combines the accuracy, efficiency, and integrity of an electronic table game with the emotion and excitement of the live dealer table game experience. The senior management team within the group comprises, of necessity, highly skilled executives with critical experience in the field of complex system solutions for the casino environment, knowledge of casino and resort operations at the most advanced level and high-level understanding of the strategic importance of solutions which meet the compliance, security, financial integrity and customer relationship needs of resort operators. The Systems Support Engineer I is responsible for installing and troubleshooting software and hardware systems, supporting systems enhancements, supporting hardware and software integrations, and fielding/resolving customer support tickets. This role involves close collaboration with cross-functional teams and occasional travel both regionally and internationally, as part of an organization reporting into the Director of Delivery and Support (North America).

Requirements

Familiarity with Linux-based systems, microservices, and containerization.
Demonstrable understanding of networking, operating systems, servers, and hardware diagnostics.
Strong analytical, communication, and problem-solving skills.
Customer-focused with experience handling technical support in complex environments.
Excellent written and verbal communication skills in English.
Must have valid work authorization documents to work in the United States.
Ability to successfully pass additional background screenings during employment to fulfill gaming industry regulation security requirements for client jurisdictions.
Ability to work outside regular business hours and travel as needed based on business demands.
This position requires a valid Passport.
Bachelor's degree in a technology-related field or equivalent experience.
Minimum 1 year in systems engineering, IT support, hardware/software troubleshooting, or a related role.

Nice To Haves

Understanding of casino operations is a plus.
Experience with VMWare, Nutanix, Windows Server, and PostgreSQL is a plus.

Responsibilities

Install, configure, and troubleshoot hardware, software, and tools for new and existing customer deployments.
Perform system installations, upgrades, maintenance, and maintain related technical documentation.
Support Demo Room operations and resolve any technical issues affecting functionality.
Deploy and maintain internal labs and vendor test environments.
Conduct system analysis, diagnose issues through lab replication, and implement root cause fixes.
Provide on-call support as part of a team rotation, including nights/weekends/holidays as scheduled by management.
Evaluate hardware compatibility, assist in implementing RFID technologies, and provide feedback used to drive hardware design decisions.
Support remote and onsite technical operations while adhering to compliance standards.
Collaborate with internal teams and external stakeholders to maintain and improve system performance.
Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.
Perform other related duties as assigned to fulfill business needs.