Systems Support Engineer

UnitedHealth Group•Mesa, AZ

1d•Onsite

About The Position

Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are in the process of launching several new, state of the art Pharmacy Fulfillment Centers across the United States. We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of either 5:00 am - 2:00 pm or 9:00 am - 5:00 pm PST. Shift assignments may be subject to rotation It may be necessary, given the business need, to work occasional overtime or during weekends. We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Requirements

High School Diploma/GED
Must be 18 years of age OR older
2+ years of experience in technology support, system management, or another technology administration role
Proficiency with problem solving and delivering within time constraints
Intermediate or proficiency working with Microsoft Word, Microsoft Excel & Microsoft PowerPoint
Beginner level of proficiency or interest in databases, SQL, and data tools
Ability to work full-time (40 hours/week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of either 5:00 am - 2:00 pm or 9:00 am - 5:00 pm PST. Shift assignments may be subject to rotation It may be necessary, given the business need, to work occasional overtime or during weekends.

Nice To Haves

Experience administrating windows systems
Experience applying windows updates across a network and installing drivers for specific hardware
Experience with technology monitoring tools
Experience using a ticketing system (ServiceNow, JIRA, etc.)
Experience with cable management and station organization
Experience in manufacturing, automation, or fulfillment centers
Experience in the Pharmacy Benefits Management (PBM) industry

Responsibilities

Responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy
Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they’re facing and to update them on the statuses of their issues
Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features
Work closely with partners teams to coordinate project activities during installs and extended support
Assist with debugging PLC’s, networking, power systems, I/O devices, etc. on the automation line
Use data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system
Work closely with partners teams to coordinate project activities during install and extended support
Other duties may be assigned based on business needs