Systems Support Assistant

University of Arkansas System

7d

About The Position

The University is seeking a Systems Support Assistant to provide front-line support for student information, HR, Payroll, Finance, and related enterprise systems. In this entry-level role, you will assist users, resolve common issues, and help maintain accurate data and efficient business processes across student and employee systems. Responsibilities include handling routine support tickets, assisting with system access and navigation, reviewing and correcting basic data issues, and identifying whether problems stem from user error, data inconsistencies, process gaps, or system functionality.

Requirements

• Bachelor of Science in Computer Information or computer related field is required
• Strong communication and customer service skills
• A logical, step-by-step approach to troubleshooting
• Careful attention to detail when working with sensitive data
• Proof of legal authority to work in the United States on the first day of employment

Nice To Haves

• Prior experience in IT support or customer service
• Familiarity with enterprise or higher education systems
• Basic experience with Excel or data tools

Responsibilities

• Handling routine support tickets
• Assisting with system access and navigation
• Reviewing and correcting basic data issues
• Identifying whether problems stem from user error, data inconsistencies, process gaps, or system functionality
• Responding to tickets
• Supporting users
• Documenting solutions
• Identifying recurring issues to improve processes

Benefits

• Criminal Background Check
• Sex Offender Registry

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level