Systems Support Analyst

The University of Toledo • Toledo, OH

8d • Onsite

About The Position

The Systems Support Analyst will support UTMC’s Heart Station in how it manages the various applications that are used with non-invasive testing. Systems Support Analyst will apply their skills as a seasoned, experienced database and system professional to diagnose and address issues of moderate to high complexity. They will recommend and implement changes to systems/applications to ensure operational efficiency and future goals. The Systems Support Analyst will develop, deliver, and maintain template libraries, standard queries, and on-demand or custom reports within the various applications.
The role requires a cross-functional and high-level oversight of enhancements to existing and new functionality. The Systems Support Analyst will create new initiatives that support the overall enrollment goals of the hospital's non-invasive heart program.

Requirements

• Bachelor’s degree in computer science, Systems Management, or Information Technology.
• Proven ability to communicate and collaborate effectively with internal and external constituents.
• Proven ability to organize, manage, and meet goals/project deliverables.
• Demonstrated testing and test planning skills.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomatic skills.
• Excellent written and verbal communication skills and the ability to communicate technical details to non-technical staff in an understandable way.

Nice To Haves

• Preferred experience with EPIC Cupid, CCI, CCW, Paceart, MUSE, and Xerleris

Responsibilities

• Support UTMC’s Heart Station in managing applications used with non-invasive testing.
• Diagnose and address issues of moderate to high complexity as a database and system professional.
• Recommend and implement changes to systems/applications for operational efficiency and future goals.
• Develop, deliver, and maintain template libraries, standard queries, and custom reports within various applications.
• Provide cross-functional and high-level oversight of enhancements to existing and new functionality.
• Create new initiatives supporting the hospital's non-invasive heart program enrollment goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level