Product Support Analyst/Systems Analyst

CGI•Atlanta, GA

2d•Remote

About The Position

We are seeking a Product Support Analyst/Systems Analyst to support a fast paced digital engagement team. This role will serve as a key liaison between business stakeholders and development teams, ensuring requirements are translated into effective technical solutions. The position combines traditional systems analysis responsibilities with ongoing operational support. An ideal candidate will be able to triage and troubleshoot APIs related to various applications. This position can be fully remote within the US.

Requirements

Experience in a Systems Analyst, Product Support, App Support or similar role
Experience with various tools, Atlassian, Postman, AWS, Amplitude.
Strong experience gathering requirements and working with development teams.
Proven ability to create clear, structured documentation and use cases.
Experience supporting production systems and responding to user issues.
Strong communication and stakeholder management skills required.
Ability to work across both project delivery and operational support functions
Databricks, SQL, GO and QA experience preferred.

Nice To Haves

Databricks, SQL, GO and QA experience preferred.

Responsibilities

Gather, analyze, and document business and technical requirements.
Partner closely with development teams to translate requirements into functional solutions.
Create detailed documentation, including use cases, process flows, and acceptance criteria.
Support ongoing product enhancements and system improvements.
Manage and maintain Offer Template configurations, ensuring accuracy and ongoing updates.
Provide operational support for loyalty related functionality and issue resolution.
Triage and respond to issues raised by internal teams, customers, and field users.
Investigate system issues and collaborate with technical teams to drive resolution.
Balance project based work with day to day operational support needs.
Communicate effectively with both technical and non technical stakeholders.

Benefits

Competitive compensation including profit participation program
Comprehensive medical, dental, and vision benefits
Basic life and accidental death & dismemberment insurance
Matching contributions through 401(k) plan, and CGI share purchase plan
Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
10 paid holidays per year
At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
Bereavement leave, ranging from 1 to 7 days per year based on relationship.
Paid jury duty leave, up to time summoned
Learning opportunities and tuition assistance
Wellness and Well being programs