Business Systems Support Analyst
About The Position
The Business Systems Support Analyst serves as the bridge between business operations and Oracle technology teams, ensuring the stability, performance, and continuous improvement of Oracle applications that support critical business functions. This role is responsible for incident management, issue resolution, stakeholder communication, process improvement, and driving operational excellence across Oracle systems. The Business Analyst is responsible for analyzing the needs of the various functional business areas within Republic Services and recommends system solutions or procedures. As a liaison between the business and IT department, the Business Analyst ensures that the scope of work requested to enhance or modify existing application processes are clearly documented, communicated, and validated. The Business Analyst works closely with the IT technical team and/or outside vendors to design, develop, document and test solutions that meets the business requirements.
Requirements
- Minimum of 3 years of experience in a business or technical analysis role.
- Experience using Structured Query Language (SQL) for data analysis
- Business Analysis or Project Management Professional certification
Responsibilities
- Manage Oracle application support and incident resolution, prioritizing requests and driving issues through the full lifecycle from intake and triage to root cause analysis and resolution.
- Partner with business stakeholders, technical teams, and third-party vendors to resolve operational issues, manage escalations, and ensure service level commitments are met.
- Analyze support trends, monitor system performance, and drive continuous improvement initiatives that enhance application reliability, user experience, and operational efficiency.
- Facilitates system enhancement requests and coordinate the related applicable enhancement release schedule with product owner and related stakeholders.
- Coordinates the process of obtaining functional requirements from applicable business stakeholders and subject matter experts utilizing elicitation techniques.
- Performs research and analysis for proposed projects to determine feasibility.
- Creates detailed documentation of user requirements and partners with the development team to document both functional and non-functional specifications.
- Supports quality assurance and control efforts using data analysis/profiling as part of pre- and post-implementation reviews.
- Provides support to functional and user acceptance testing groups throughout development life cycle.
- Responsible for status reporting, knowledge transfer and implementation plans as appropriate for the software solution being developed.
- Builds and maintains relationships with software application vendors and implementation partners
- Performs other job related duties as assigned.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
