Systems Support Analyst

University of Arkansas • Little Rock, AR

23h

About The Position

The Systems Support Analyst provides technical support and troubleshooting for computer systems, resolves software and hardware issues, and helps ensure that business applications and IT systems operate efficiently. The role supports end users, monitors system performance, and works with IT teams to maintain reliable and secure technology services.

The position administers computer and telephony applications, maintains database information, analyzes and troubleshoots system or usage issues, collects data, and conducts root cause analysis. It documents supported applications and creates user education materials, performs regular system testing, manages assets and inventory for multiple departments, and supports process improvement through analysis and implementation of business and system workflows. The analyst may lead special projects, manage assigned technical projects, and perform other duties as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or four years of experience in lieu of the degree.
• One year of experience supporting and maintaining computer systems.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with Microsoft .NET, MS SQL, or Oracle.
• Familiarity with Mitel or a similar ACD phone system.
• Familiarity with Epic Workforce Management software.
• Basic application and hardware computer troubleshooting.
• Data compilation.

Responsibilities

• Administer various computer and telephony applications and maintain database information.
• Perform analysis, troubleshooting, data collection, and root cause analysis; identify and/or implement potential solutions for system or usage issues.
• Document supported applications effectively, including creating user education documentation.
• Troubleshoot and resolve basic computer and telephone issues for users.
• Test systems regularly, identify problems during testing, and work to correct issues by following workflow processes.
• Manage assets and inventory for multiple departments.
• Research, analyze, facilitate, and implement business and system workflows to expedite process improvement and coordinate business practices.
• Assist in identifying best practices and implement opportunities for standardization and improvement.
• Lead special projects and manage assigned technical projects.
• Perform additional duties as assigned or requested.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level