Systems Support Analyst Intern

Arkansas Children's Hospital•Little Rock, AR

About The Position

This position will be responsible for installation, maintenance, and general support of all systems within IT Operations. Position will evaluate and perform inventory of all computer hardware and assist Desktop Support and Networking staff. Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Requirements

High school diploma or GED or equivalent
High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Nice To Haves

Associate's Degree in a related field of study.
A+ - CompTIA
Network+ - CompTIA
Security+ - CompTIA

Responsibilities

Observes and monitors computers, database applications, and network equipment for faulty output and errors to ensure overall correct operation procedures.
Performs day-to-day maintenance of systems and network hardware.
Performs tape management process.
Documents the installation and removal of equipment.
Prepares old PCs and outdated equipment for removal.
Creates and edits inventory databases.
Receives and responds to incidents for operational areas.
Performs first level support diagnosis and resolves when possible or reports to appropriate technical staff for resolution.
Performs other duties as assigned that are in the determination of management associated with the position and are commensurate with the incumbent's knowledge and experience.
Rotating On-Call Pager.
Performs other duties as assigned.