Systems Specialist

River Run Computers • Glendale, WI

1d • Hybrid

About The Position

System Specialist Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when their technical issues arise, using your communication skills and troubleshooting prowess to solve problems efficiently and keep everyone happy. Think of yourself as a tech ninja, but way less secretive and more high fives!

Requirements

• Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.
• Must have a reliable car and valid insurance.

Nice To Haves

• Every Systems Specialist will be expected to engage in a Certification Path as determined and agreed upon between the Systems Specialist and their respective Leader.

Responsibilities

• Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
• Provide lightning-fast assistance via phone, email, and remote access tools.
• Diagnose and fix both hardware and software woes.
• Master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
• Collaborate with your fellow tech heroes to tackle any tech dragon that comes your way.
• Track your client support activities with precision.
• Keep client passwords safe and secure.
• Install, configure, and maintain computer systems and applications.
• Document technical issues, solutions, and procedures.
• Assist with occasional on-site support in the greater Milwaukee area.

Benefits

• River Run provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees