Systems Specialist

HUB International•Vancouver, BC

1d•Onsite

About The Position

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion. If you’re a self-motivated and detailed oriented individual seeking work-life balance and a team-oriented culture – YOU can be our next Systems Specialist as a part of our Employee Benefits & Group Retirement Division. The Team Lead will support and guide the Employee Benefits team through onboarding, training and ensure consistency and accuracy when completing transactions. The Team Lead will also ensure that employees are up to date with current procedures, processes, and best practices by providing ongoing training and refreshers. In addition, the Team Lead will also conduct auditing reports to ensure data accuracy.

Requirements

Training experience
Intermediate level of CRM/EPIC knowledge
Exceptional customer service skills
Excellent communication skills (written and verbal)
A responsible attitude
Ability to prioritize work
Good at planning ahead
Remaining calm under pressure
Decision-making abilities
Excellent time management
Ability to have authority but tactful with it
Accurate record keeping
2-5 years of relevant experience

Nice To Haves

Experience in the Employee Benefits & Retirement Industry

Responsibilities

Provide onboarding, support and training for Client Service Representatives, Analysts and Client Coordinators as needed
Deliver ongoing refresher training for existing employees
Maintain strict confidentiality regarding all corporate and employee issues
Work with employees to improve performance or work through performance issues relating to EPIC & HUB systems
Auditing of accounts
Reporting Systems changes related to commissions
Sharing and reinforcing the corporate vision with colleagues
Lead team members by example
Act as the day-to-day “go-to” person for inquiries on technical and/or training issues
Maintain positive employee relationships
Handle complaints appropriately (includes knowing when to escalate the complaint to the next level of management)
Contribute to the organization and efficiency of the office
Encourage and support employees through corporate initiatives
Continue to provide support to maintain pulse of the business
Be current with new training and systems procedures
Maintain a good technical understanding of coverages and products
Be a change Champion within the team to embed new processes
Special projects as assigned by Manager
Other duties and responsibilities as assigned by Manager