SYSTEMS PROJECT ANALYST (WT: RESOURCE MGR/SVCNOW SPM ADMIN) - 76004480 1

State of Florida•Tallahassee, FL

About The Position

The Systems Project Analyst serves as the Resource Manager for Information Systems Administration (ISA), overseeing resource planning, allocation, and utilization. The position ensures project staffing needs are met, resource capacity is accurately tracked, and resource management tools support ISA operations. The role partners with Project Managers, technical leaders, and departmental stakeholders to support project delivery and maintain high-quality data in the portfolio tool. Normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Employment is contingent on Level 2 background and CJIS clearance.

Requirements

Knowledge of resource management principles, workforce planning, and project staffing methodologies.
Knowledge of project management practices, terminology, and lifecycle processes, including Agile, Waterfall, and Hybrid.
Knowledge of reporting and analytics concepts, including dashboard creation and data interpretation.
Knowledge of organizational operations, cross-functional team structures, and project delivery frameworks.
Strong analytical skills, including the ability to evaluate data, identify trends, and provide actionable insight.
Skill in building and maintaining reports and dashboards using ServiceNow, Excel, and other analytics tools.
Effective written and verbal communication skills, including the ability to convey complex information clearly.
Strong organizational and time management skills, with the ability to manage multiple priorities.
Skill in stakeholder engagement and collaboration across technical and non-technical teams.
Ability to work with Project Managers to align resource planning with project needs and timelines.
Ability to maintain accuracy and attention to detail in system data and reporting.
Ability to adapt to changing priorities, project demands, and organizational needs.
Ability to maintain confidentiality and appropriately handle sensitive personnel and project information.
Ability to work independently with minimal supervision while contributing to team goals.
Must pass a Level 2 background check and obtain CJIS clearance, including a fingerprint-based FBI criminal-record check.

Nice To Haves

Progressive experience using Project Portfolio Management tools to create dashboards and reports and analyze metrics.
Proficiency in project management principles, methods, techniques, and tools.
Experience working in and/or managing governance processes.

Responsibilities

Oversee resource planning, allocation, and utilization across Information Systems Administration.
Ensure project staffing needs are met and resource capacity is accurately tracked.
Use project resource management tool systems to support ISA operations.
Work with Project Managers, technical leaders, and departmental stakeholders to support successful project delivery.
Maintain high-quality data within the portfolio tool.
Build and maintain reports and dashboards, analyze metrics, and provide actionable insights.
Troubleshoot system issues, identify root causes, and coordinate timely resolutions.