SYSTEMS PROJECT ANALYST - 64007176 1

State of Florida • Tallahassee, FL

1d • Onsite

About The Position

This position provides operational and system support for the information technology systems requirements within the office. Ensures Inspection Team members have pertinent information on alerted data sets to ensure follow up and reviews data sets and provides audit information to necessary DOH staff. Assist with the design, planning, implementation, and change management of the Medical Use Registry, Seed-to-Sale data system, and licensure compliance information system as assigned. Participate in status meetings for internal and external stakeholders, including management, subject matter experts, vendors, and end users. Responsible for documenting and notifying external/internal stakeholders of any bugs that are found and track to resolution. Conduct user acceptance testing (UAT) for office data systems, and licensure compliance information system, as assigned. Communicate and collaborate with internal and external stakeholders to analyze business needs and system functionality to deliver analytical reports, requirement documents, and UAT Scripts, as needed. Provide end-user technical assistance, as needed, to support efficient operation of the information technology systems. Develop and implement guidelines, tools, and training for conducting technical support. Coordinate discrepancies with external stakeholders. Ensure that the data for the information technology is secure and protected in coordination with DOH policies. Other duties as assigned.

Requirements

• Proficient computer skills (Word, Excel, PowerPoint, Outlook).
• Knowledge of the structure and content of the English language.
• Effective written and verbal communication skills.
• Understanding of written sentences and paragraphs in work-related documents.
• Knowledge of laws, legal codes, court procedures, and government rules & regulations.
• Knowledge of basic quality assurance principles and practices.
• Knowledge of API technology and Postman.
• Knowledge of data collection and analysis methods.
• Knowledge of computer databases.
• Knowledge and use of the compliance management system and licensing system used by the Agency.
• Ability to collect, evaluate, and analyze data through various data query languages and software (SQL, QLIK, Crystal Reporting).
• Ability to organize data into logical format for presentation.
• Ability to conduct fact-finding research.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to establish and maintain effective working relationships.
• High school diploma or equivalent.
• 2 years of professional experience in creating requirement documents.
• 2 years of professional experience in creating and conducting UAT scripts for an online system.
• 2 years of professional experience in implementing customization and/or updates to information technology systems.
• 2 years of professional experience in providing end-user technical assistance.
• 2 years of professional experience in inputting and maintaining information in an online licensing system.
• 2 years of professional experience in monitoring the security of data in information technology systems.
• 2 years of professional experience in documenting workflow.
• 2 years of professional experience in systems analysis.
• 2 years of professional experience in program research and evaluation.
• A valid Driver's License.
• Participation in direct deposit.
• Satisfactory completion of a background investigation and fingerprinting.

Responsibilities

• Provides operational and system support for information technology systems requirements.
• Ensures Inspection Team members have pertinent information on alerted data sets for follow-up.
• Reviews data sets and provides audit information to necessary DOH staff.
• Assists with the design, planning, implementation, and change management of assigned systems (Medical Use Registry, Seed-to-Sale data system, licensure compliance information system).
• Participates in status meetings with internal and external stakeholders.
• Documents and notifies stakeholders of bugs and tracks them to resolution.
• Conducts user acceptance testing (UAT) for office data systems and licensure compliance information system.
• Communicates and collaborates with stakeholders to analyze business needs and system functionality.
• Delivers analytical reports, requirement documents, and UAT Scripts.
• Provides end-user technical assistance for information technology systems.
• Develops and implements guidelines, tools, and training for technical support.
• Coordinates discrepancies with external stakeholders.
• Ensures data security and protection in coordination with DOH policies.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options (health, life, dental, vision, and other supplemental insurance options)
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED