Systems Analyst 1

Indotronix International Corporation • Austin, TX

1d • Onsite

About The Position

Join a dynamic IT team in Austin as a Systems Analyst 1 focused on Configuration Management Database (CMDB) operations. This contract opportunity is ideal for detail-oriented professionals seeking hands-on experience with ServiceNow, ITSM processes, and IT asset management. You will play a critical part in ensuring the integrity and performance of the CMDB, empowering broader IT operations and advancing your career in an innovative and collaborative environment.

Requirements

• Minimum 3 years’ experience in IT Configuration Management Health and Data Management
• 3 years’ hands-on experience with CMDB operations
• Proven communication skills (written and verbal) for technical and business audiences
• 2 years’ experience with IT Asset Management and Common Service Data Model (CSDM)
• 2 years’ exposure to IT Service Management and ITIL practices
• At least 1 year of ServiceNow Discovery and IT Operations Management experience
• Familiarity with CMDB CSDM, CI relationships, Ownership Process, Asset Lifecycle, and Transform Maps
• Relevant certifications: CMDB Analysis, Reporting, PA, CSA, Discovery

Nice To Haves

• 3+ years’ experience in IT Service Management, ITIL practices
• 2 years’ demonstrated attention to detail
• Understanding of vendor, contract, and software license data relationships within CMDB
• ITIL Foundations or Practitioner Certification

Responsibilities

• Oversee and deliver CMDB support services in alignment with Service Level Agreements (SLA)
• Execute day-to-day administration, maintenance, and health checks of the CMDB, including ServiceNow Discovery and data cleanup
• Manage and report on the CMDB Health Dashboard to ensure optimal performance and data reliability
• Develop, maintain, and troubleshoot custom and out-of-the-box integrations
• Review and analyze incident resolutions, change dispositions, and service outages related to CMS issues
• Guarantee CMDB data availability and accuracy to support ITSM processes such as Change, Incident, and Problem Management

Benefits

• Onsite role in a collaborative, technology-driven team
• Gain in-depth exposure to ServiceNow and CMDB best practices
• Expand your expertise in ITSM and IT Operations Management
• Opportunity to work on high-impact projects supporting enterprise IT environments

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed