SYSTEMS PROJECT ANALYST - 64035863

State of Florida • TALLAHASSEE, FL

5d • $47,668 - $52,435 • Onsite

About The Position

This position has major administrative and technical responsibilities for managing the work of the State Operations Unit within the Bureau of WIC Program Services. Independent judgment is required in the management of the statewide data system that supports the operation and management of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The incumbent is responsible for performing quality assurance testing and analysis for FL-WiSE, electronic benefits transfer (EBT), reporting, and related business processes. They will review requirements and technical information, develop and execute test cases, scenarios, scripts, test data, and expected results, document evidence, identify errors or variances, and verify that corrections and system changes conform to approved requirements and quality standards. This role also provides front-line technical and operational support for state and local WIC users, reviews and responds to assigned inquiries, troubleshoots issues, and escalates unresolved defects. Additionally, the position participates in user acceptance testing, writes and updates system and program documentation, analyzes user requirements to identify operating problems and improvement opportunities, assists with training, coordinates issue-resolution and testing activities, develops and validates reports, and maintains accurate records. The incumbent will also maintain professional knowledge of WIC procedures, quality assurance methods, data analysis, and relevant technologies.

Requirements

• Knowledge of software quality assurance principles and methods, including functional, regression, user acceptance, and data-validation testing; systems analysis, business processes, requirements documentation, troubleshooting, and root-cause analysis.
• Skill in developing and executing test cases, test scenarios, test scripts, test data, and expected results.
• Skill in identifying, reproducing, documenting, tracking, and retesting system defects.
• Skill in analyzing system requirements, workflows, reports, interfaces, and data to identify errors and improvement opportunities.
• Skill in providing technical support and explaining technical information clearly to both technical and nontechnical users.
• Skill in preparing clear and accurate technical documentation, including procedures, manuals, troubleshooting guides, test documentation, release notes, and user job aids.
• Ability to organize and evaluate information, maintain accurate records, and manage multiple assignments and priorities.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with state and local program staff, technical teams, vendors, and other stakeholders.
• Ability to work independently, exercise sound judgment, and follow established quality, security, confidentiality, prioritization, and escalation procedures.
• Ability to use standard office applications, issue-tracking systems, and other tools used to document requirements, testing, defects, and support requests.
• Minimum - Two years of professional experience in software quality assurance, software testing, systems analysis, application support, business analysis, or a related information technology field.
• Experience developing and executing test cases, test scenarios, or test scripts and documenting test results.
• Experience identifying, reproducing, troubleshooting, or documenting software, data, or business-process issues.
• Experience preparing technical or procedural documentation.
• Experience providing technical assistance or customer support to system users.
• Ability to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• College education from an accredited institution in information technology, computer science, management information systems, business analysis, or a related field may substitute for the required professional experience on a year-for-year basis.

Responsibilities

• Performs quality assurance testing and analysis for FL-WiSE, electronic benefits transfer (EBT), reporting, and related business processes.
• Reviews requirements and technical information; develops and executes test cases, scenarios, scripts, test data, and expected results; documents evidence; identifies errors or variances; and verifies that corrections and system changes conform to approved requirements and quality standards.
• Provides front-line technical and operational support for state and local WIC users, including requests received through the WIT inbox.
• Reviews and responds to assigned inquiries; gathers relevant details; troubleshoots and reproduces reported issues; distinguishes user, process, data, and system problems; provides solutions or workarounds; documents actions taken; and escalates unresolved defects with clear reproduction steps and supporting evidence.
• Participates in user acceptance testing with state and local WIC users for enhancements, defect corrections, reports, interfaces, and releases.
• Prepares test materials and environments, supports testing sessions, records user feedback and results, enters and tracks defects, retests corrections, and communicates status and risks to the lead analyst.
• Writes and updates system and program documentation, including operating procedures, desk guides, manuals, troubleshooting instructions, test procedures, quality standards, release notes, and user job aids.
• Confirms that documentation is clear, accurate, current, and consistent with approved functionality and procedures.
• Analyzes user requirements, workflows, procedures, reports, and system capabilities to identify operating problems and improvement opportunities.
• Confers with staff and users, gathers and organizes information, documents current and proposed processes, and recommends practical modifications to systems or procedures.
• Assists with training and knowledge-transfer activities for state and local WIC users.
• Develops or updates demonstrations, exercises, and training materials; presents assigned content; answers user questions; and communicates recurring training needs or documentation gaps to the lead analyst.
• Coordinates assigned issue-resolution, testing, and implementation activities with program staff, users, vendors, information technology staff, contractors, and other partners.
• Maintains timely communication, follows established escalation procedures, and completes assigned follow-up actions.
• Develops, validates, and maintains recurring and ad hoc reports used to support program operations and management decisions.
• Reviews data and system outputs for accuracy, investigates anomalies, and recommends corrections or improvements.
• Maintains accurate records of requirements, test cases, results, defects, WIT inbox requests, scripts, decisions, and resolutions.
• Uses established tracking tools and prepares status information as requested.
• Maintains professional knowledge of WIC procedures, quality assurance methods, data analysis, and relevant technologies.
• Performs other related duties and responsibilities as required.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed