Systems Program Manager, Global Procore Program

Amazon • Seattle, WA

9d • $159,800 - $216,200 • Onsite

About The Position

Amazon is seeking a Systems Program Manager to manage the configuration of a third-party cloud-based construction management software, act as a Subject Matter Expert (SME) on its capabilities, and serve as a primary point of contact for the software vendor. This role requires a detailed, flexible individual with strong ownership of a global user base, focusing on system functionality and process implementation. The candidate will be responsible for scoping and driving the implementation of system functionality for the global team, working independently to prioritize and execute deliverables, and collaborating effectively with partner teams. The position is within the global construction organization, part of a larger diverse and talented group responsible for designing, constructing, and operating industry-leading data center facilities. The role demands the ability to manage multiple priorities, understand user pain points, and execute system implementations across diverse subject matter experts with varying disciplines, cultural, or regional differences. The ideal candidate thrives in ambiguity, drives structure without hindering business objectives, has a proven track record of managing multiple projects to completion, and possesses strong collaboration and influencing skills without direct authority, while also working with significant autonomy. The Systems Program Manager will lead global initiatives to enhance the efficiency and effectiveness of global construction operations, establish system mechanisms for consistent global standard delivery, manage system standards and enhancements for global users, audit team metrics to identify and address issues, and support the introduction of new technologies for construction management life cycle efficiencies.

Requirements

• 7+ years of Linux systems administration experience
• 7+ years of project, program or product related professional experience.
• 7+ years experience acting as a SME and primary point of contact for a global system through in person and remote methods in multiple countries.
• 7+ years experience with design and construction management software tools such and/or project or workflow management software.
• 7+ years experience with the full lifecycle of a software launch (kick-off, configuration, testing, user training, roll-out) or significant experience with portions of the lifecycle.
• 7+ years experience communicating with users, other technical teams, and senior management to collect requirements, describe thought-out decisions and develop long-term strategy.

Nice To Haves

• 10+ years working in a technology company environment.
• 10+ years experience with standard construction processes and file types such as design drawings, submittals, requests for information, change orders.
• 10+ years experience in data center or mission critical design and/or construction environments.
• 10+ years experience working in a complex corporate environment with significant dependencies with teams outside of immediate reporting chains.

Responsibilities

• Managing existing and new system configuration of a third-party construction management software, providing support to global internal and external system users.
• Acting as SME on capabilities of the construction management software.
• Working with global teams to implement systems and process improvements.
• Utilizing team metrics to identify pinch points within current processes and implement solutions to address efficiency issues.
• Working closely and effectively with the third-party software company to manage overall performance, including the identification, communication, documentation, implementation, and resolution of system related issues and enhancements.
• Scoping and driving implementation of feature enhancements or improvements.
• Providing primary point of contact and ownership of ongoing system implementation and functionality.
• Developing, managing and reporting on system policies and compliance.
• Creating and supporting large scale, cross company technical innovations/solutions for complex business problems.
• Guiding and influencing people and processes in pursuit of the teams’ goals and objectives.
• Driving continuous improvements and documenting best practices post launch.
• Monitoring user adoption post-training / implementation and own user satisfaction.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed